Senior Manager Business Process Management Job - Trizetto - St. Louis, MO

Senior Manager Business Process Management Job - Trizetto - St. Louis, MO -

Offering course to a group of course of analysts & challenge managers within the evaluation of buyer profiles & survey info enabling proactive change & organizational agility. Main groups of staff, together with management, within the improvement of latest processes with the top aim of enhancing the client expertise & growing satisfaction charges. 1. Directing a staff of course of analysts by way of present state course of audits/mapping and figuring out baseline satisfaction charges relative to every. 2. Main worker groups within the evaluate of the client expertise, making a steady enchancment tradition. three. Offering oversight & management as essential to venture implementation making certain that timelines & deliverables are achieved. four. Constructing and sustaining collaborative relationships with inner & exterior clients. 5. Working with work teams to optimize automation and drive improved buyer satisfaction charges. Individuals Manager Obligations: Managing assigned employees together with hiring, efficiency and wage management, resolving points, addressing disciplinary actions and recommending dismissals (as warranted), and deciphering and making certain compliance with associated insurance policies and procedures. Schooling: Bachelor’s diploma in Business Administration most popular. An equal mixture of schooling and work expertise could also be considered in lieu of a level. Expertise: Minimal of 10 years’ expertise working in a customer support setting. Minimal of 5 years’ expertise main the implementation of huge scale initiatives, managing groups, and creating staff.. Technical Competencies: • Professional degree Visio expertise. • Skilled degree Excel expertise. • Intermediate degree MS Undertaking expertise. Behavioral Competencies: • Wonderful written and verbal communication expertise, together with presentation expertise. • Very adept in successfully coping with change and main groups to consensus round change. Journey as much as 10%.

We don’t tolerate discrimination towards any applicant on the idea of gender, sexual orientation, race, faith, nationwide origin, ethnicity, veteran standing, incapacity or age. It’s TriZetto’s coverage to encourage variety in hiring, recognizing that this enriches the work surroundings for all TriZetto associates and that a broad number of views enhances determination-making and creativity.

TriZetto is an Equal Alternative Employer Minority/Feminine/Incapacity/Veteran. In the event you require accessibility help making use of for open positions within the US please ship an e-mail together with your request to Recruiter@trizetto.com. (1

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