As caring for patrons turns into the differentiator that drives shopper engagement and spend, Sitel is advancing its place as a world chief in outsourced buyer expertise innovation. With over 30 years of business-main expertise, Sitel’s 75,100 passionate and gifted associates help greater than 400 shoppers in 48 languages from 146 amenities strategically situated in 22 nations. Combining complete buyer care capabilities, main omnichannel options and unparalleled experience throughout industries, Sitel collaborates with a number of the greatest recognized international manufacturers to assist persistently ship excellent buyer experiences. Sitel is a subsidiary of Groupe Acticall. Go to www.sitel.com to study extra.
Abstract of Main Job Obligations
Serves because the useful chief for a number of key HR duties with main give attention to affiliate relations, compliance, coaching and different HR features. Creates and helps retention initiatives by executing packages developed to enhance affiliate morale, satisfaction, productiveness and retention. Helps administration of HR insurance policies, processes and procedures.
Schooling
School diploma or equal required.
Expertise Goal
Minimal of two years of earlier expertise in an HR Generalist position or equal HR expertise required. Progressive work expertise in human assets particularly inside the scope of worker relations and retention initiatives. Further expertise in different HR disciplines strongly most popular. Expertise demonstrating common information, interpretation, and software of employment legal guidelines. Name Middle business expertise most popular. Earlier expertise in a supervisory/management position a plus.
Information/Expertise/Talents
Expertise:
Primary information and skill in MS Workplace (Phrase, Excel, Outlook). Information and skill to navigate the Web and company Intranet, together with methods to search and analysis utilizing each. Good verbal communication expertise (lively listening, speaks with confidence, makes use of correct etiquette, makes use of applicable grammar/tone/inflection, shows applicable temperament in conversations, relays info in a concise and logical method, encourages open change of concepts and opinions). Good written communication expertise (prepares applicable paperwork, inside the scope of affiliate relations ; creates and delivers correspondence appropriate for quite a lot of audiences – associates, shoppers, management, exterior sources; presents info resembling documentation of an occasion and/or corrective motion in a logical sequence that’s appropriate for inner and exterior use). Robust interpersonal and collaborative expertise, together with presentation, facilitation and negotiation. Wonderful customer support expertise. Robust time management expertise (multi-duties, prioritizes work duties, makes use of assets successfully/effectively, adapts to altering work calls for/priorities/environments).
Information/Talents:
Means to speak disagreeable information and troublesome info in a productive, immediate and applicable method. Capability to deal with personnel points in a confidential, skilled method.. Coaches, mentors and motivates others to realize objectives. Recommends applicable corrective actions and/or efficiency enchancment steps. Develops and implements motion plans.. Plans affiliate relations objectives and motion gadgets to satisfy website objectives and enhance affiliate retention. Analyzes previous efficiency and recommends applicable actions.. Potential to make sure authorized and coverage compliance. Potential to research points completely and objectively. Capability to function a change agent. Demonstrated means to determine and keep constructive relationships with management, associates, friends, most of the people and shoppers. Potential to take care of a excessive degree of professionalism and confidentiality. . Coaches associates and management in affiliate relations and efficient efficiency management. Recommends options and follows up as wanted. Primary understanding of all HR features. Primary understanding of laws and authorized necessities making use of to employment and hiring.
Particular Certifications
Skilled Human Assets certification (PHR) and/or persevering with
Others
Journey: Minimal – as much as 10%.
Job Snapshot
Employment Sort
Full-Time
Job Sort
Buyer Service
Schooling
Not Specified
Expertise
Not Specified
Manages Others
Not Specified
Business
Telecommunications, Different Nice Industries
Required Journey
Not Specified
Job ID
26095
Job Description
About Us
As caring for patrons turns into the differentiator that drives shopper engagement and spend, Sitel is advancing its place as a world chief in outsourced buyer expertise innovation. With over 30 years of business-main expertise, Sitel’s 75,100 passionate and gifted associates help greater than 400 shoppers in 48 languages from 146 amenities strategically situated in 22 nations. Combining complete buyer care capabilities, main omnichannel options and unparalleled experience throughout industries, Sitel collaborates with a number of the greatest recognized international manufacturers to assist persistently ship excellent buyer experiences. Sitel is a subsidiary of Groupe Acticall. Go to www.sitel.com to study extra.
Abstract of Main Job Obligations
Serves because the practical chief for a number of key HR duties with main give attention to affiliate relations, compliance, coaching and different HR features. Creates and helps retention initiatives by executing packages developed to enhance affiliate morale, satisfaction, productiveness and retention. Helps administration of HR insurance policies, processes and procedures.
Schooling
School diploma or equal required.
Expertise Goal
Minimal of two years of earlier expertise in an HR Generalist position or equal HR expertise required. Progressive work expertise in human assets particularly inside the scope of worker relations and retention initiatives. Further expertise in different HR disciplines strongly most popular. Expertise demonstrating basic information, interpretation, and software of employment legal guidelines. Name Middle business expertise most popular. Earlier expertise in a supervisory/management position a plus.
Information/Expertise/Talents
Expertise:
Primary information and skill in MS Workplace (Phrase, Excel, Outlook). Information and skill to navigate the Web and company Intranet, together with the best way to search and analysis utilizing each. Good verbal communication expertise (lively listening, speaks with confidence, makes use of correct etiquette, makes use of applicable grammar/tone/inflection, shows applicable temperament in conversations, relays info in a concise and logical method, encourages open trade of concepts and opinions). Good written communication expertise (prepares applicable paperwork, inside the scope of affiliate relations ; creates and delivers correspondence appropriate for quite a lot of audiences – associates, shoppers, management, exterior sources; presents info comparable to documentation of an occasion and/or corrective motion in a logical sequence that’s appropriate for inner and exterior use). Robust interpersonal and collaborative expertise, together with presentation, facilitation and negotiation. Wonderful customer support expertise. Robust time management expertise (multi-duties, prioritizes work duties, makes use of assets successfully/effectively, adapts to altering work calls for/priorities/environments).
Information/Talents:
Capability to speak disagreeable information and troublesome info in a productive, immediate and applicable method. Capacity to deal with personnel points in a confidential, skilled method.. Coaches, mentors and motivates others to realize objectives. Recommends applicable corrective actions and/or efficiency enchancment steps. Develops and implements motion plans.. Plans affiliate relations objectives and motion gadgets to satisfy website objectives and enhance affiliate retention. Analyzes previous efficiency and recommends applicable actions.. Capacity to make sure authorized and coverage compliance. Capability to research points completely and objectively. Capacity to function a change agent. Demonstrated potential to determine and keep constructive relationships with management, associates, friends, most of the people and shoppers. Capability to take care of a excessive degree of professionalism and confidentiality. . Coaches associates and management in affiliate relations and efficient efficiency management. Recommends options and follows up as wanted. Primary understanding of all HR features. Primary understanding of laws and authorized necessities making use of to employment and hiring.
Particular Certifications
Skilled Human Assets certification (PHR) and/or persevering with
Others
Journey: Minimal – as much as 10%.
Job Snapshot
Employment Sort
Full-Time
Job Sort
Buyer Service
Schooling
Not Specified
Expertise
Not Specified
Manages Others
Not Specified
Business
Telecommunications, Different Nice Industries
Required Journey
Not Specified
Job ID
26095
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