Solutions telephones and responds to reasonably complicated buyer questions and/or forwards name to applicable personnel.
Researches buyer inquiries and responds to applicable events in a well timed method.
Data calls, processes requests and updates account historical past with outcomes of inquiry to incorporate correct documentation.
Processes and distributes incoming and outgoing mail for a number of shoppers in accordance with established service degree agreements.
Performs knowledge entry and matches paperwork to applicable accounts to confirm updated and correct info.
Interfaces with workforce personnel, management, and clients in reference to customer support points.
Critiques shopper studies on a weekly foundation to make sure knowledge integrity; prepares and submits report back to management.
Evaluations and recommends modifications to procedures and workflow as mandatory to make sure environment friendly and efficient processing of transactions.
Screens day by day transactions to make sure coverage and procedures are in accordance with service degree settlement.
Qualifications
Primary Qualifications
Highschool diploma or G.E.D.
5 or extra years of customer support or different phone expertise
Expertise working with organizational features and personnel
Expertise working with fax machines, pc software program, and phone know-how
Expertise working with and expert in using assist desk software program
Different Qualifications
Enterprise and analytical drawback fixing expertise
Communication expertise
Capacity to work independently
Capacity to comply with oral and written instructions
CSC is an Equal Alternative/Affirmative Motion employer. All certified candidates will obtain consideration for employment with out regard to incapacity, protected veteran standing, race, colour, spiritual creed, nationwide origin, citizenship,
marital standing, intercourse, sexual orientation/gender id, age (40 or over), or genetic info. CSC’s dedication to variety and inclusive choice practices consists of making certain certified lengthy-time period unemployed job seekers obtain equal
consideration for employment.
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