STERLING BANK Job Description
Job Title: Customer Service Representative – Retail Banking
Division: Retail Banking
Reviews To: Department Supervisor
FLSA Standing: Non-Exempt
SUMMARY Processes numerous monetary transactions and sells monetary merchandise and providers. Attempt to retain current shoppers and develop new enterprise by extending top quality and environment friendly service. Be alert to wants of consumers to recommend further providers or merchandise by performing the next duties
ESSENTIAL DUTIES AND RESPONSIBILITIES Symbolize Sterling Bank personably, effectively and tactfully whereas in touch with the general public both reality-to-face or by phone. Greet clients and thank them as they depart. Cross-sells bank merchandise and providers together with mortgage and funding referrals. Facilitates every day monetary transactions together with opening new accounts, contacting clients with maturing certificates, processing deposits, withdrawals and verify cashing. Balances and verifies money day by day together with ATM transaction entries. Understands and complies with bank insurance policies and procedures. Assists clients with questions and considerations on accounts. Assists different Customer Service Representatives with balancing, fixing issues as wanted. Might order day by day provide of money, and rely incoming money. Monitor department for clear, orderly look. Assists department operations in implementing new insurance policies and procedures within the department system. Maintains good attendance document and arrives to work in a well timed style. Should have the ability to work Saturdays. Different duties could also be assigned.
SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To carry out this job efficiently, a person should be capable of carry out every important obligation satisfactorily. The necessities listed under are consultant of the information, talent, and/or means required. Affordable lodging could also be made to allow people with disabilities to carry out the important features.
EDUCATION and/or EXPERIENCE Highschool diploma or common schooling diploma (GED); and Customer Service expertise and/or coaching; or equal mixture of schooling and expertise. Money dealing with potential, able to dealing with a number of tasks successfully, customer support expertise are most popular.
Job Title: Customer Service Representative – Retail Banking
Division: Retail Banking
Reviews To: Department Supervisor
FLSA Standing: Non-Exempt
SUMMARY Processes numerous monetary transactions and sells monetary merchandise and providers. Attempt to retain current shoppers and develop new enterprise by extending top quality and environment friendly service. Be alert to wants of consumers to recommend further providers or merchandise by performing the next duties
ESSENTIAL DUTIES AND RESPONSIBILITIES Symbolize Sterling Bank personably, effectively and tactfully whereas in touch with the general public both reality-to-face or by phone. Greet clients and thank them as they depart. Cross-sells bank merchandise and providers together with mortgage and funding referrals. Facilitates every day monetary transactions together with opening new accounts, contacting clients with maturing certificates, processing deposits, withdrawals and verify cashing. Balances and verifies money day by day together with ATM transaction entries. Understands and complies with bank insurance policies and procedures. Assists clients with questions and considerations on accounts. Assists different Customer Service Representatives with balancing, fixing issues as wanted. Might order day by day provide of money, and rely incoming money. Monitor department for clear, orderly look. Assists department operations in implementing new insurance policies and procedures within the department system. Maintains good attendance document and arrives to work in a well timed style. Should have the ability to work Saturdays. Different duties could also be assigned.
SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To carry out this job efficiently, a person should be capable of carry out every important obligation satisfactorily. The necessities listed under are consultant of the information, talent, and/or means required. Affordable lodging could also be made to allow people with disabilities to carry out the important features.
EDUCATION and/or EXPERIENCE Highschool diploma or common schooling diploma (GED); and Customer Service expertise and/or coaching; or equal mixture of schooling and expertise. Money dealing with potential, able to dealing with a number of tasks successfully, customer support expertise are most popular.
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