Workforce Management Analyst AIM Deerfield, IL 114660 - Anthem, Inc. - Deerfield, IL

Workforce Management Analyst AIM Deerfield, IL 114660 - Anthem, Inc. - Deerfield, IL -

DESCRIPTION: Description

This place is situated in Deerfield, IL

Your Expertise. Our Imaginative and prescient . At AIM Specialty Well being (AIM), a proud member of the Anthem, Inc. household of corporations, it is a highly effective mixture, and the inspiration upon which we’re creating larger look after our members, larger worth for our clients, and larger well being for our communities. Be a part of us and collectively we’ll drive the way forward for well being care. That is an distinctive alternative to do progressive work meaning extra to you and people we serve.

Convey your experience to our progressive tradition the place you’ll have the chance to make a distinction in individuals’s lives, and to take your profession additional than you’ll be able to think about.

The Workforce Management Analyst screens name quantity demand in actual time and flexes workforce accordingly. Ensures that the absolute best name middle service ranges are achieved to maximise utilization. Screens name quantity and common velocity of reply (ASA) in actual time & adjusts schedules to make sure constant service is maintained.

Main duties might embrace, however usually are not restricted to:
Screens and reacts to fluctuations in name quantity as they happen to be able to restore service ranges as shortly as attainable.

Schedules actions round forecasted name patterns.

Schedules off-telephone actions when name quantity projections are down.

Manages and adjusts name routing when uncommon name patterns exist to be able to guarantee service ranges are met.

Updates schedules to make sure WFM system is ready to present statistical staffing necessities based mostly upon present staffing

availability.

Updates schedules to account for breaks, paid day off, tardiness, and so on.

About AIM Specialty Well being

AIM Specialty Well being (AIM) is a number one specialty profit management firm with greater than 20 years of expertise and a rising presence within the management of radiology, cardiology, oncology, sleep drugs, and specialty pharmacy advantages. Our mission is to make healthcare providers extra clinically applicable, safer and extra reasonably priced. As such, we promote probably the most applicable use of specialty care providers by means of the appliance of extensively accepted medical tips delivered by way of an revolutionary platform of applied sciences and providers. With over 32 million members coated throughout 50 states, AIM ensures supply of the proper check on the proper time in the fitting place.

We keep workplaces in Chicago, Deerfield, Schaumburg and Westchester, IL in addition to Glendale, CA. This place will probably be situated at our Deerfield, Illinois location, handy to the Edens (I-94) and TriState (I-294) Expressways at Lake Prepare dinner Street.

Qualifications

The profitable candidate could have:
H.S. diploma;

Minimal of two years expertise in multi-website contact middle surroundings;

or any mixture of schooling and expertise, which would offer an equal background.

Minimal 2 years’ WFM expertise in multi-website name middle.

Actual-time management expertise in a centralized name middle surroundings is most popular.

In depth background with NICE IEX TotalView most popular.

Background with IEX RTAM or equal again workplace suite non-telephone work scheduling most popular.

In depth experience with MS Excel and Entry

Anthem, Inc. is ranked as certainly one of America’s Most Admired Corporations amongst well being insurers by Fortune journal and is a 2014 Variety Inc. journal Prime 50 Firm for Variety. To study extra about our firm and apply, please go to us at antheminc.com/careers. EOE. M/F/Incapacity/Veteran.

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