Part Time Customer Service / Insurance Claims Associate - ILR - State Farm Mutual Automobile Insurance Company - Tacoma, WA

Part Time Customer Service / Insurance Claims Associate - ILR - State Farm Mutual Automobile Insurance Company - Tacoma, WA -

# of Positions 27

Job Sort Para-skilled/Help

Full/Part Time Part-Time

Shift Any/All

Weekends Required Each
Why State Farm®?

Our dedication to clients makes us the No. 1 insurer of automobiles and houses in the USA.

This similar dedication to our work pressure is how we obtained right here and the way we keep right here. Our 90-year monitor document highlights State Farm as an employer of selection dedicated to offering profession alternatives that final a lifetime.

From numerous backgrounds and expertise, to significant work and complete advantages, “Like a very good neighbor…” is not only a slogan. It is who we’re and the way we do enterprise.
Take a look at our Video Gallery to study extra.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

Our declare associates are important to the success of State Farm as a result of their direct contact with present and potential clients. Staff within the contact middle deal with inbound calls to provoke claims and guarantee immediate routing to different declare dealing with groups. The first duties of a Declare Associate-ILR embrace:

• Dealing with inbound calls in a quick-paced surroundings to take loss reviews making certain immediate routing to different groups


• Offering a exceptional buyer expertise


• Speaking with clients in a courteous method utilizing accredited scripts by way of telephone or written correspondence


• Working in a collaborative group surroundings whereas assembly high quality requirements


• Demonstrating reliability by adhering to assigned work schedule

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

• Profitable completion of required coaching packages


• Pay attention and talk clearly, professionally and empathetically


• Use established procedures, scripts and job aids whereas navigating a number of pc purposes


• Educate clients on the declare course of


• Escalate issues or inquiries as wanted


• Keep high quality, accuracy and professionalism in a quick-paced surroundings


• Potential to multi-activity and adapt to altering surroundings


• Prior name middle or customer support expertise is most popular

ITEMS OF NOTE

• Pay for Efficiency


• Benefit evaluations are carried out yearly to reward associates with efficiency-based mostly pay will increase. As you constantly develop, your pay typically grows too


• Annual Bonus Potential


• The annual bonus supplies a option to reward eligible staff for his or her contributions and persevering with dedication to the general success of the State Farm® Corporations objectives


• Complete Rewards


• You could be eligible to take part in our complete rewards advantages package deal which incorporates medical, dental, life and incapacity insurance, imaginative and prescient, 401(okay) plan, credit score union, tuition help reimbursement, a totally funded retirement pension plan and extra

ADDITIONAL INFORMATION

PART-TIME POSITIONS * BENEFITS ELIGIBLE*

Preliminary Loss Reporting (ILR) claims is a devoted, in-workplace workforce that helps a 24 hour and seven days every week work surroundings pushed by buyer calls for. Bilingual Spanish expertise are desired, however not required.

START DATE: TBD
SALARY: Aggressive beginning wage ($16.00/hr.); shift pay (together with weekends) might apply. Our compensation packages are all the time evolving and are topic to vary.

LOCATION: Tacoma
Candidates have to be prepared to relocate themselves at their expense to this location.

TRAINING: Chosen candidates will attend 6 weeks of obligatory paid coaching; Monday via Friday from 9:15am-four:00pm (30 hours per week).

WORK SCHEDULE: After coaching, full-time weekly schedules complete 20 hours per week. Staff are anticipated to work in a shift surroundings together with irregular hours, weekends, and holidays based mostly on workload, job necessities and buyer demand. Staff work schedules might change based mostly on enterprise want and are anticipated to be shift versatile as enterprise wants change.

INCUMBENCY: The incumbency interval begins after your coaching is full, and signifies that it’s essential to work on this position for six months earlier than making use of for a promotional alternative and 12 months earlier than making use of for a lateral alternative inside the firm. Staff employed to work half-time in ILR might categorical curiosity and be thought-about for a full-time work schedule 6 months after coaching is full. Consideration for an Preliminary Loss Reporting full-time work schedule depends upon a lot of elements together with enterprise wants and worker work efficiency with management help.

Begin Date: October 31, 2016

BENEFITS: TOTAL REWARDS

Our Complete Rewards advantages package deal consists of:

• Aggressive beginning wage


• Annual benefit evaluations


• Annual bonus potential

You might also be eligible to take part in Medical, Dental, Life and Incapacity Insurance, Imaginative and prescient, 401(okay) Plan, Credit score Union, a totally funded retirement pension plan, and extra.
For extra details about our firm, careers and Complete Rewards, go to www.statefarm.com/careers . You can too study extra about what to anticipate from our employment course of right here .

State Farm Insurance is an equal alternative employer

SUBMIT YOUR CV HERE

Tweet

Subscribe to receive free email updates: