Supervisor - Workforce Management (Frontline Leader) - Humana - Irving, TX

Supervisor - Workforce Management (Frontline Leader) - Humana - Irving, TX -

Be part of the Pharmacy world – offering good service to members in a rising Pharmacy setting Humana is looking for a Frontline Chief with the power to steer, encourage and have interaction associates. It’s essential to exceed shopper expectations and ship on Humana’s model promise. The Frontline Chief is the primary degree of help and inspiration for associates delivering pharmacy providers on to shoppers. The Frontline Chief maintains excessive requirements for high quality and an distinctive shopper expertise, actively teaching the group on bringing fast decision to quite a lot of shopper wants, whereas making a constructive work surroundings.

Guarantee applicable staffing ranges are achieved to make sure assets are managed successfully.

Present steerage and management to associates and function a mentor for his or her day-to-day actions.

Determine causes for variation in particular person efficiency and take applicable actions that may end in improved efficiency.

Analyze knowledge to ensure key efficiency measures are met, whereas aiding within the removing of obstacles to success.

Keep proactive communication with different departments to make sure environment friendly, correct and well timed responses to inner/exterior buyer wants.

Screens high quality and manufacturing and holds associates accountable for assembly and exceeding expectations.

Qualifications

Position Necessities

Candidates for this place should have the next expertise:
Knowledge Evaluation expertise.

Robust communication expertise each written and verbal is a should as you’re speaking day by day with the CPO’s (Core Course of Proprietor/Director) and the GM’s (Basic Supervisor) every day to make sure the departments are on plan to satisfy the aim for the day and to take actions as required.

The power to make sound and good selections, robust consideration to element, wonderful time management expertise and the power to drawback clear up.

Advance Proficiency in Microsoft Workplace Phrase, Excel (pivot tables, lookups and/or extra superior options) and PowerPoint.

Organizational expertise and skill to multi activity.

Meet clearly said expectations and take duty for attaining outcomes.

BA diploma or equal expertise (FLL inside the pharmacy setting)

Position Desirables

Earlier workforce management expertise in a name middle or manufacturing setting.

Six Sigma Certification.

Information of Verint a plus.

Reporting Relationships

You’ll have a staff of seven direct studies and you’ll report back to a division supervisor.

Schedule

:

Full-time

Main Location

:

US-OH-Springdale

Different Places

:

US-Texas-Irving

Position

:

Pharmacy

Work Surroundings Sort

:

Workplace

Journey

:

Sure, 5 % of the Time

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