IT Client Services Manager - Banking - Infinity Consulting Solutions - Rosemont, IL

IT Client Services Manager - Banking - Infinity Consulting Solutions - Rosemont, IL -

In search of a properly-rounded IT Client Services Manager to behave because the liaison between the tech and the enterprise for a longtime and rising monetary establishment. The IT Client Services Manager will act as the first level of contact for customers of IT providers inside every banking enterprise unit and help space (“shopper”). Every enterprise line has a devoted IT Client Services Manager who will work with IT groups and third celebration distributors to ship IT options for his or her shopper. The IT Client Services Manager should develop and keep strong shopper relationships with the assigned enterprise line and make sure the shopper’s satisfaction with IT delivered Solutions.

Obligations

The dimensions, scope and complexity of described obligations and assigned tasks are depending on the extent and expertise. Not all ranges will carry out all duties.

Acts as main IT useful resource to a shopper phase(s) for IT enter into scoping paperwork, enterprise instances, assessing technical feasibility, preliminary value/time estimates and facilitating the prioritization of tasks and work requests on the IT roadmap.

Develops a robust understanding of the shopper’s and group’s technique, objectives and goals and the position of know-how in attaining these objectives and aims.

Develops enterprise area information together with the understanding of the purposes utilized by the enterprise line, the mixing between these purposes and the important thing knowledge utilized by the enterprise.

Serves as inner shopper’s single escalation level for IT points and considerations.

Identifies Know-how companions required to contribute to creation of a enterprise case to make sure that the scope of IT work is permitted and understood earlier than being began. Coordinates IT assets and facilitates supply of SDLC documentation for tasks

Communicates throughout IT and shopper management chain, offering the suitable degree of data, element and focus. Possesses a superb understanding of finish-consumer wants and necessities.

Understands essential SLAs throughout numerous purposes because it pertains to the supply knowledge (these duties have been FKA the Enterprise Architect or Topic Matter Skilled)

Works with different group members to deal with widespread alternatives for enchancment, points, and so forth.

Screens and studies on the enterprise line’s Know-how Service Supply KPIs; assists in evolution to a extra proactive position that advocates for Service Supply on behalf of the enterprise.

Understands and ensures compliance with all IT and Financial institution insurance policies and procedures

Necessities:
Bachelor’s diploma from a four-yr school or college in associated space comparable to enterprise, know-how or communications

three – 10+ years’ associated expertise within the monetary providers business or managed service suppliers; or equal mixture of schooling and expertise.

Capability to reply successfully to probably the most delicate inquiries or complaints.

Means to put in writing studies, enterprise correspondence, and process manuals.

Potential to successfully current info and reply to questions from teams of managers, shoppers, clients, and/or executives.

Robust reasoning means

Capacity to outline issues, gather knowledge, set up information, and draw legitimate conclusions.

Means to know finish-consumer wants and necessities.

Ought to possess a robust understanding of the organizations objectives and goals

Capability to know the techniques the shopper makes use of and the way they interface/work together with different methods within the group

Potential to know the organizational knowledge and associated compliance round that knowledge

Demonstrated technical information of core and ancillary software program purposes, Microsoft workplace, and community and PC working techniques

Demonstrated information of core enterprise processes and operations

Demonstrated basic information of core IT performance from an infrastructure, improvement and safety perspective

Earlier expertise working in a bank and/or monetary setting is required.

CLICK TO APPLY JOB

Tweet

Subscribe to receive free email updates: