Business Analyst, Service Center - Willis Towers Watson - Minneapolis, MN

Business Analyst, Service Center - Willis Towers Watson - Minneapolis, MN -

Business Analyst, Service Center
Willis Towers Watson 195 reviews – Minneapolis, MN

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson.

The Business

Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our comprehensive, state of the art defined benefit and health welfare outsourcing services and HR service technologies help clients save money and improve service delivery while freeing Human Resources to make strategic contributions to the business. We have been in the business of benefit administration and HR technology for more than 25 years, and support hundreds of clients and nearly six million participants.

The Role

As a Business Analyst you will contribute to the implementation of new services and practice the fundamentals of systems analysis, design and testing. You will also consult on implementation best practices and provide ongoing technical support. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role may involve occasional travel to other Towers Watson offices. Location: San Diego, Minneapolis, Pittsburgh, Mt Laurel NJ.

Performance Objectives:
Excellence

Provide value added consulting to internal clients based on outsourcing implementation best practices

Identify technology business needs as they relate to new implementations as well as enhancements to current outsourcing service

Analyze, define and document project requirements and business processes

Develop systems specifications, process flow and conversion strategies

Create technical and functional user documentation

Develop test plans

Perform unit and comprehensive testing for overall functionality and technical quality of deliverables

Provide ongoing technical support to internal clients:
Trouble shoot technical issues and problems

Define and update system tables as needed

Ensure systems perform according to client approved specifications

Contribute to the development of new tools, processes and solutions to meet our clients’ outsourcing needs

Follow firm and line of business processes, protocols and quality standards in the deployment of solutions

People

Partner and communicate effectively in a team environment with other team members

Participate in local, regional and national meetings as requested

Clients

Contribute to successful project management:
Monitor progress against project plan and communicate status to project manager, as appropriate

Develop a trusted advisor relationship through effective communication and efficient, quality execution of projects

Attend meetings as appropriate to report project status

Directly contribute projects’ success through applying your expertise

Financial

Work within prescribed budget for project plans

The Requirements

2-3 years experience as a Business Analyst

Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll

Prior experience as a business analyst in a consulting environment preferred

Experience with relational databases including SQL, Oracle or Access preferred

Experience with test plan creation, testing procedures and test plan execution preferred

Strong analytical, integrative and problem solving skills

Excellent written and verbal communication skills

Solid interpersonal skills and client service orientation

Ability to work both independently and on teams, including virtual work teams with members in different geographic regions

Strong organizational abilities and flexibility to work managing multiple project priorities

Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

Desire to learn, accept new challenges, and have fun

Bachelor’s degree or equivalent in business, management information systems, or related field

Ability to travel and work extended hours as needed

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights

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