Comcast brings collectively the perfect in media and know-how. We drive innovation to create the world’s greatest leisure and on-line experiences. As a Fortune 50 chief, we set the tempo in quite a lot of revolutionary and interesting companies and create profession alternatives throughout a variety of places and disciplines. We’re on the forefront of change and transfer at a tremendous tempo, because of our exceptional individuals, who deliver chopping-edge services to life for hundreds of thousands of consumers every single day. In case you share in our ardour for teamwork, our imaginative and prescient to revolutionize industries and our objective to steer the longer term in media and know-how, we would like you to quick-ahead your profession at Comcast.
Job Abstract:
Liable for overseeing the day-to-day features of Comcast Enterprise Providers order processing groups. Prioritize staff workload to make sure that sales orders are processed and put in in a well timed and correct manor. Ensures service supply workforce works with inner and exterior clients for a constructive buyer expertise. Typically and often directs the work of a minimum of twelve or extra different full-time staff or their equal. Offers management and manages efficiency to realize a variety of sales, service and operational enterprise objectives. Might function some extent of contact for regional sales management on service supply points.
Main Duties:
- Screens worker efficiency, evaluations and coaches to make sure accuracy. Guarantee competence of staff via coaching and improvement, appraisal and motivation methods.
- Supplies suggestions, teaching and disciplinary motion to staff, or successfully recommends such actions, to assist enhance worker efficiency.
- Shows robust written/oral communication and management expertise.
- Collects, compiles, and analyzes knowledge to determine tendencies from statistical evaluation and makes suggestions to management for enhancing the client expertise and drive efficiencies.
Core Duties:
- Offers steerage and/or help to Buyer Account Executives (CAEs) in resolving troublesome subscriber questions or issues regarding Comcast excessive velocity web.
- Screens worker efficiency, critiques and coaches to make sure accuracy. Ensures competence of CAEs by means of coaching and improvement, appraisal and motivation methods.
- Establishes and maintains personnel information as required.
- Ensures retention, customer support high quality, adherence and accuracy objectives are met.
- Offers suggestions, teaching and disciplinary motion to staff, or successfully recommends such actions, to assist enhance worker efficiency.
- Shows robust written/oral communication and management expertise.
- Demonstrates familiarity with www, web, e-mail, TCP/IP, OS, networking and routers to troubleshoot hardware/software program configurations.
- Collects, compiles, and analyzes knowledge to determine developments from statistical evaluation and makes suggestions to management for enhancing Buyer Service.
- Conducts actual-time telephone monitoring and training to billing CAEs to be able to keep required service degree; offers instant suggestions to associates to extend productiveness ranges.
- Constant train of unbiased judgment and discretion in issues of significance.
- Common, constant and punctual attendance. Should be capable of work nights and weekends, variable schedule(s) as needed.
- Different duties and duties as assigned.
Job Specification:
- Bachelor’s Diploma or Equal.
- Usually requires four-7 years associated expertise.
Further Necessities:
- Earlier supervisory or management expertise most popular.
Comcast is an EOE/Veterans/Disabled/LGBT employer |
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