WFM Senior Business Advocate - San Antonio, TX - UnitedHealth Group - San Antonio, TX

WFM Senior Business Advocate - San Antonio, TX - UnitedHealth Group - San Antonio, TX -

Right here, your efficiency, your concepts, your distinctive evaluation will mix with a wealthy assortment of contributors to know and form the well being care system. At UnitedHealth Group, you will work with a group that has the creativity and keenness to assist construct new well being care options that meet rising market wants. You will get the chance to work with an elite group that goes past the standard evaluation, they dig deeper understanding our aim is nothing in need of reworking well being care. Does the problem of using your analytical talents on very important tasks in the direction of a bigger strategic mission excite you? As a WFM Senior Business Analyst, you’ll coordinate with operations, planning and the RA to determine the WFM duties which tackle the wants of the enterprise and works with the Manila Supervisor and Analyst to stability the workload and guarantee flawless execution of duties. This can be a difficult position that creates a chance to develop and develop whereas doing all of your life’s greatest work.(sm) The Senior Business Advocate will coordinate and execute WFM duties and initiatives. On this position, you’ll present play ebook course, audit present instruments for ares of enchancment and lead weekly staffing evaluations. The Senior BA will even talk modifications in developments and outages to planning.

Main Obligations:
Coordination and execution of WFM duties and initiatives

Concentrate on intraday scheduling four weeks out and Grasp talent information / CMS scripts

Run and develop templates for reporting as wanted

WFM execution workload management and

Function the location POC for the forecasting staff

Monitor key metrics and regulate playbook techniques accordingly

Analyze and interpret knowledge to determine developments, patterns and alternatives for the enterprise and shoppers

Talk evaluation and interpretation to applicable viewers

Produce, publish and distribute scheduled and advert-hoc shopper and operational studies referring to the event and efficiency of merchandise, processes and applied sciences

Offers explanations and interpretations inside space of experience Required Qualifications:

Excessive Faculty Diploma/GED with 2 years of enterprise analytics and call middle expertise

three+ years of Workforce Administration (WFM) expertise

Intermediate or higher proficiency with NICE IEX Workforce Administration system and Avaya Name Administration System (CMS)

1+ years of expertise in enterprise/finance together with evaluation expertise

Intermediate degree of proficiency with PC based mostly software program packages and automatic database management techniques required (Excel, Entry, PowerPoint) Expertise in evaluation of enterprise course of and workflow and offering an analysis, benchmark and/or course of enchancment suggestions

Most popular Qualifications:
Bachelors diploma in Business, Finance, Well being Administration, associated subject or equal work expertise

Expertise gathering necessities from the shopper/enterprise and documenting

Potential to speak evaluation together with tendencies and alternatives to shoppers and the enterprise in writing and verbally

Potential to drawback clear up together with a number of priorities and analysis conflicting and/or inaccurate knowledge

Careers with UnitedHealthcare. Let’s speak about alternative. Begin with a Fortune 14 group that is serving greater than 85 million individuals already and constructing the business’s singular status for daring concepts and impeccable execution. Now, add your power, your ardour for excellence, your close to-obsession with driving change for the higher. Get the image? UnitedHealthcare is serving employers and people, states and communities, army households and veterans the place ever they’re discovered throughout the globe. We convey them the assets of an business chief and a dedication to enhance their lives that is second to none. That is no small alternative. It is the place you are able to do your life’s greatest work.(sm)

Variety creates a more healthy environment: UnitedHealth Group is an Equal Employment Alternative/Affirmative Motion employer and all certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, age, nationwide origin, protected veteran standing, incapacity standing, sexual orientation, gender id or expression, marital standing, genetic info, or another attribute protected by regulation.

UnitedHealth Group is a drug-free office. Candidates are required to cross a drug check earlier than starting employment.

Job Key phrases: WFM, IEX, CMS, workforce, Minnetonka, MN, Minnesota, workforce, name middle, enterprise analyst, enterprise advocate, San Antonio, TX, Texas

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