Underneath the path of the Sr. Director of Business Development, the Program Supervisor will probably be liable for creating and managing relationships with essential supplier and group-based mostly organizations in Western Massachusetts. The Program Supervisor shall be answerable for managing a variety of labor with these supplier organizations together with medical collaboration, efficiency stories, contract monitoring, enterprise improvement, and marketing. The Program Supervisor will lead a cross-practical CCA staff that interfaces with the supplier group as wanted. S/he could have excellent relationship management expertise in addition to the numerous expertise managing cross-practical and cross-organizational tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops relationships with key medical and administrative leaders at strategically essential contracted suppliers.
Leads cross-practical group of CCA employees who will even interact in and develop working relationships with key suppliers and group-based mostly organizations.
Contain different CCA employees as wanted from numerous departments together with high quality, medical, marketing, claims, supplier relations and contracting.
Convenes inner cross-useful workgroups on tasks associated to supplier and group relationships
Develops and delivers on-boarding shows to physicians, nurses, and different supplier group leaders on CCA’s mannequin of care and operational processes.
Identifies alternatives for membership progress in Western Mass and particularly with supplier and group organizations;
As wanted, understands supplier group’s contractual necessities with CCA and develops a plan to watch the supplier’s efficiency in relation to these necessities.
Works with different CCA employees to arrange and ship quarterly studies on the supplier group’s efficiency; convenes cross-practical workforce to deal with efficiency points.
Potential to oversee employees.
Understands CMS and MassHealth necessities for marketing, enrollment, mannequin of care, coaching, ADA compliance and different key areas.
Develops in-depth understanding of CCA’s packages particularly the mannequin of care and CCA’s operations that help that mannequin of care.
QUALIFICATIONS & SKILL REQUIREMENTS:
Bachelor’s diploma or equal and 5 or extra years of associated work expertise managing packages at well being or human providers organizations.
Grasp’s degree schooling together with, however not restricted to, public well being, management, public administration or public coverage is most popular.
Expertise working with clients as companions.
Versatile and artistic in creating working relationships with exterior companion organizations and inner employees to realize goals
Expertise and luxury working with a large-number of individuals with totally different expertise, positions and communication types.
Means to take suggestions and complaints from outdoors clients in knowledgeable method
Potential to determine system issues and creatively facilitate processes to provide you with options, with the assistance of Senior Management as wanted.
Wonderful writing and modifying expertise, and powerful consideration to element.
Robust analytic expertise together with competence in Microsoft Excel
Expertise managing cross-useful groups and tasks.
Demonstrated capacity to readily grasp new enterprise and well being care content material and make use of the subject material experience in managing venture content material and employees.
Robust management and organizational expertise.
Excellent interpersonal and communication expertise.
Journey inside Western Massachusetts required regularly; weekly journey to Boston required in first 2 months of labor (month-to-month thereafter)
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