Manager, Client Management - Educational Testing Service - Princeton, NJ

Manager, Client Management - Educational Testing Service - Princeton, NJ -

Job Descriptions:
The Supervisor, Client Management actively participates in and supervises all sales and customer support actions for the GRE and TOEFL Search Providers with a purpose to meet or exceed income targets, present an impressive buyer expertise, and guarantee excessive buyer retention charges. The incumbent manages a small group of Client Managers. Along with the management of these employees members, this particular person drives new account sales, supplies customer support for bigger income shoppers, and acts as key shopper interface, trusted advisor on strategic points. The incumbent may also perform as an advisor on strategic points and supply correct and pertinent material experience, together with market developments, to employees all through the group.

Gross sales

Meet or exceed particular person and Search Service Gross sales Staff income targets.

Actively qualify accounts more likely to generate substantial annual income and transfer them by means of the sales course of together with closing sales.

Determine and qualify potential strategic clients more likely to generate substantial annual sales to focus particular person sales efforts.

Develop and execute sales plans using ETS employees and Search Service group members.

Make shows at conferences as mandatory.

Conduct webinars to current details about the Search Providers to potential clients.

Take part in quarterly sales critiques and current correct forecast for Search Service income.

Client Relationship Management

Implement protocol for assessing shopper wants and creating options.

Resolve buyer points and reply to shopper inquiries.

Keep database of alternatives, shopper contacts, and get in touch with historical past in compliance with Salesforce insurance policies and procedures.

Guarantee constant ‘one voice of ETS’ communication to shopper.

Coach and direct others who’ve shopper key shopper interactions to make sure practical agreements in regard to scope, schedules and so forth.

Enterprise Improvement

Educate ETS (Product Management and FCEs) on future capabilities required by Client

Monetary Management

Offers monetary knowledge reviews to management

This can be a Residence-Based mostly place/ “Digital Workplace”. Incumbent shall be situated someplace inside the geographically outlined area and close to a serious airport.

Required Expertise:
Schooling, Certifications, or Particular Licenses:
Bachelor’s diploma in related area of research is required

Favor Superior Diploma in related subject of research

Related Years of Expertise Required:
7-10 years of expertise in sales

7-10 years of expertise in a shopper/constituent group

Progressively accountable expertise in Account Management in Gross sales & Advertising, Enterprise Improvement, Schooling associated fields

Expertise in Schooling associated fields is most popular

Different Necessities (Specialised talent units, behavioral/technical):

Wonderful verbal, written and interpersonal communication expertise

ETS is a world chief in selling equity in evaluation for members of numerous populations. We’re dedicated to offering accessibility and lodging to the communities we serve. In case you are a person with a incapacity or have expertise working with or for people with disabilities, your information and expertise are of nice worth to us. We encourage you to hitch our numerous group.

ETS is an Equal Alternative/Affirmative Motion employer. All certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, nationwide origin, incapacity, protected veteran standing, or different attribute protected by regulation.

Key phrase: Client Management

From: Educational Testing Service

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