Manager, Business Operations Analysis - 2U - Landover, MD

Manager, Business Operations Analysis - 2U - Landover, MD -

The Supervisor of Business Operations Analysis reviews to the Director, Business Operations Analysis, and serves because the “enterprise supervisor” or inner advisor, main a workforce of analysts as a way to present operational and strategic help to Admissions and Advertising management for four-7 enterprise models. On this capability, the supervisor can be accountable for, however not restricted to, all the following: knowledge, course of, evaluation, reporting, forecasting, undertaking management, testing, and steady enchancment. This can be a supervisory position, with the expectation that the supervisor will lead his or her workforce to perform on-going and advert hoc duties and tasks, however will finally be answerable for their completion. This can be a knowledge pushed position requiring a quantitative orientation, robust crucial considering expertise and the power to multi-activity. Robust inter-private and collaborative expertise are an absolute should with a view to achieve success on this place.

Duties Embrace, However Are Not Restricted To:
Serves as main level-of-contact for all marketing and admissions requests associated to operational modifications, knowledge evaluation, and reporting wants. Works with related stakeholders to research the efficacy of any modifications and implement as needed.

Information group to develop motion plans to mitigate dangers to enterprise operations and motion plans to benefit from obtainable alternatives for additional effectivity and progress. Works with admissions and marketing stakeholders to be able to implement these plans by means of the suitable channels.

Seeks out alternatives for automating processes and works with applicable stakeholders to develop such automation.

Acts as an escalation level for questions and requests from matrix degree stakeholders associated to improvement and enhancement requests for our CRM & associated platforms.

Oversee the efficiency for marketing and admissions conversion campaigns by means of utilization of supplemental marketing analytics instruments.

Escalation level for managing key inter- & intra-departmental processes within the recruitment and registration cycle. Serves as the primary-line gate keeper for tasks coming into the enterprise operations evaluation staff for enterprise models inside their purview.

Works with workforce director and Knowledge Operations group to make sure that processes inside their enterprise models are constructed sustaining knowledge integrity & compliance requirements.

Present steerage on KPIs & analysis standards used to maximise effectivity & productiveness.

Decide technique for efficient check plans & analysis of outcomes.

Manages a group of help analysts to perform the above duties. Delegates these duties to group as applicable.

Use reporting instruments (i.e. Tableau) to develop advert hoc studies that measure general enterprise unit efficiency.

Makes use of organizational instruments and challenge management software program to maintain staff on activity, and finishing deliverables in a well timed and predictable method.

Issues That Ought to Be in Your Background:
three years of related analytical and operational work required.

5-7 years of progressive management expertise in an analytical or operations group most popular. Masters diploma in quantitative area or a Grasp of Business Administration might function an alternative to work expertise.

Bachelor’s diploma is required, with a focus in mathematical, analytical, or enterprise area most popular (i.e.: Economics, Math, Pc Science, Political Science). Masters diploma not required however strongly most popular.

Nice communication and interpersonal expertise.

Prior expertise managing and offering mentorship to a staff of analysts.

Confirmed expertise implementing course of enchancment initiatives with a constructive yield to operational effectivity.

Analytical thinker with robust consideration to element.

Superior Excel expertise required, superior database expertise strongly most popular.

Primary-to-intermediate SQL information most popular.

Demonstrated means to drive alternatives for enchancment and make constructive plans for change.

Different Attributes That Will Assist You in This Position:
Earlier expertise utilizing Salesforce CRM system.

The power to speak troublesome/delicate info in a tactful method.

Properly-developed sense of discretion relating to entry to delicate info.

Enthusiasm and the power to thrive in an setting of fixed change.

About 2U, Inc.

2U companions with main schools and universities to ship the world’s greatest on-line diploma packages so college students in all places can attain their full potential. Our Platform, a fusion of cloud-based mostly software program-as-a-service know-how and know-how-enabled providers, supplies faculties with the great working infrastructure they should appeal to, enroll, educate, help and graduate college students globally. Mixing stay face-to-face courses, dynamic course content material and actual-world studying experiences, 2U’s No Again Row&commerce; strategy ensures that each certified scholar can expertise the very best high quality college schooling for probably the most profitable end result.

Why It’s Nice to Be a part of Our Group

Advantages – at 2U we provide an awesome advantages package deal together with medical, dental, imaginative and prescient, life insurance, incapacity and 401okay. We additionally supply paid day off and firm holidays. That’s not all! Staff obtain a 100% paid tuition profit for themselves, their partner and their authorized dependents.

Our Tradition – We’re a extremely energetic, progressive begin-up firm with room to develop. We don’t take ourselves too significantly, and attempt to take care of an off-the-cuff, skilled and extremely productive work setting for our workforce. 2U staff take pleasure in many perks, together with the power to put on denims to work every single day.

Word: The above statements are meant to explain the overall nature and degree of labor carried out by people assigned to this place. They don’t seem to be meant to be construed as an exhaustive record of all obligations, duties, and expertise required. All staff could also be required to carry out duties outdoors of their regular duties from time-to-time, as wanted.

2U is an equal alternative employer that doesn’t discriminate towards candidates or staff and ensures equal employment alternative for all individuals no matter their race, creed, colour, faith, intercourse, sexual orientation, being pregnant, nationwide origin, age, marital standing, incapacity, citizenship, army or veterans’ standing, or another classifications protected by relevant federal, state or native legal guidelines. 2U’s equal alternative coverage applies to all phrases and circumstances of employment, together with however not restricted to recruiting, hiring, coaching, promotion, job advantages, pay, and dismissal.

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