Job Abstract:
This place is liable for projecting, planning, speaking and executing account management features as a way to present for high quality customer support and excessive buyer satisfaction. This job focuses on customer support, rising, strengthening and retaining shopper relationships, whereas offering steerage and management for District Managers.
Important Duties and Obligations:
- Evaluation staffing fashions and volumes to take care of MASL’s (Minimal Acceptable Service Ranges).
- Help with required HSC reporting similar to MASL’s, eDHP updates, ROI guidelines, Validation of Inappropriate Disclosures and different reporting recognized by Key Account Manager.
- Conducts quarterly on website audits of website evaluation and guarantee compliance with particular on website HSC procedures.
- Analyze present productiveness and organizational charts to make sure enough staffing and turnaround occasions are met.
- Schedule routine conferences with HSC management/HIMD’s to make sure that their wants are met, if not exceeded. Responds to considerations in a well timed and professional method and doc till resolved.
- Work with HIMD at amenities to current on Key Firm Metrics at HSC conferences and report on high quality survey outcomes.
- Escalates buyer points/considerations/issues in a professional-lively and well timed method presenting chain of instructions and resolutions. Monitor use of LANDesk Device, comply with-up and analyze root trigger for tendencies and closure of any complaints.
- Demonstrates a strong understanding of the significant monetary metrics driving the Firm enterprise together with income combine, income per enterprise day, labor per payroll day, and labor productiveness requirements and makes use of this info to handle his/her e-book of enterprise.
- Coordinates Centralization efforts and conducts submit centralization work move evaluation. Determine alternatives to plain workflows for beforehand centralized operations. Making certain all points of the centralization to make sure all websites/telephone timber and communication is standardized
- Introduces and markets new services provided by the Firm
- Assists HSC particular in contract negotiations. Evaluations sales proformas and contracts at present in place.
- Ensures that employees has efficiently gone by way of coaching and competency of employees is assessed, (together with however not restricted to ROI & HIPAA), maintained, demonstrated and improved regularly.
- Keep skilled conduct always
- Liable for another exercise deemed mandatory by the Key Account Manager
Minimal Qualifications
- Minimal of two years management or sales expertise in a healthcare setting
- Skilled workplace/customer support expertise
- Proficient in Excel/pivot desk information
- Have to be a self starter
- Have to be proactive, a pacesetter, and have a constructive outlook/outgoing character
- Should have the ability to deal with a number of duties at one time
- Typing expertise (50 wpm)
- Should be capable of use fax, copier, microfilm machine
- Have to be prepared to study new gear and new processes shortly
- Should have robust analytical expertise
- Should have wonderful management and good choice making expertise
- Capability to journey at the least 50% of the time.
Schooling
- Bachelor’s diploma in Enterprise/Health Information Management/Communications
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HealthPort presents protected harbor in a uneven sea of medical info. The corporate develops software program used to handle hospitals and medical…
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