Escrow Administration Tax and Insurance Specialist I (R0003515) - HomeStreet Bank - Federal Way, WA

Escrow Administration Tax and Insurance Specialist I (R0003515) - HomeStreet Bank - Federal Way, WA -

EO/AA Employer together with Vets and Disabled

Job Description Abstract POSITION SUMMARY:
The Escrow Tax and Insurance Specialist I is an entry degree place answerable for monitoring and updating the Mortgage Servicing system with numerous insurance coverage info (hazard, flood, elective, and so on.), tax monitoring to incorporate disbursements, analysis and reporting together with related insurance features on residential and shopper loans. This place additionally performs different Escrow Administration features as assigned. In all interactions the Specialist should present correct and well timed info with wonderful customer support for each inner and exterior clients, adhering to relevant laws and necessities. They’re answerable for offering an impressive customer support expertise for mortgage clients, third social gathering requestors and inner HomeStreet employees.
Job Particulars

PRIMARY FUNCTIONS :
Course of insurance coverage renewals and cancellations on residential loans. Consists of hazard, flood, and optionally available insurance.
Course of Tax funds on residential loans. Consists of delinquency monitoring, evaluation monitoring, and miscellaneous tax disbursements.
Comply with established procedures in authenticating clients and guarantee buyer confidentiality.

Monitor new mortgage set-up for:
Correct tax payees, due dates, and assortment quantities according to investor and regulatory tips
Correct protection quantities, mortgagee clause, and deductible quantities in accordance with investor and regulatory tips.
Reply to and present info to clients (inner and exterior) on all kinds of mortgage mortgage servicing escrow subjects, to incorporate: property taxes, insurance, optionally available insurance (Life/Incapacity), escrow evaluation, loss claims, property taxes and different escrow associated subjects.
Correct and well timed cost of property taxes and insurance premiums by way of the next:
Promptly contact insurance brokers for the well timed and correct updating of coverage info, to incorporate deductibles and mortgagee clauses.
Promptly contact taxing businesses for the well timed and correct updating of tax info, to incorporate disbursement quantities, and correct payee info.
Replace the mortgage servicing system with correct and thorough processing notes when relevant.
Professionally and courteously deal with incoming requests from clients and be sure that points are resolved each promptly and completely.
Course of hazard losses on residential loans making certain property is repaired in accordance with Bank, investor and regulatory tips.
Promptly put together and picture paperwork, information, and miscellaneous gadgets.
Should reveal wonderful customer support expertise to incorporate endurance, tact, empathy and drawback fixing expertise when coping with clients and insurance brokers/corporations.
Keep a stability between firm coverage and buyer profit in determination making. Handles points in the most effective curiosity of each buyer and HomeStreet Bank, providing choices and options to greatest match the state of affairs.
Resolve primary buyer points and escalate instances when applicable.
Might take part in tasks as assigned by the supervisor.
Work in a constructive surroundings with inner Mortgage Servicing and HomeStreet companions.
Prepared to imagine different duties/tasks as assigned.

QUALIFICATIONS:
A minimal of 1 yr Mortgage Servicing and workplace expertise most popular.
Excessive Faculty diploma required.
Proficient in Microsoft Phrase, Outlook and Excel.
Mortgage and shopper mortgage expertise most popular; insurance, taxes, loss drafts, mortgage originations or escrow/title expertise most popular.
Wonderful customer support expertise; Might have event to satisfy with clients on insurance claims or to resolve servicing associated points.
Excessive accuracy degree in finishing obligations with robust consideration to element, drawback fixing, and robust organizational expertise.
Capability to speak clearly and professionally, each verbally and in writing; to incorporate supervisor, co-staff, inner departments, and exterior clients.
MSP Servicing system expertise most popular.
Bi-lingual proficiency (Spanish) most popular.
Extremely developed sense of integrity and dedication to buyer satisfaction.
Demonstrated ardour for excellence with respect to treating and caring for patrons. Keep a pleasing, affected person and pleasant angle.
Willingness to work a versatile schedule and occasional extra time when wanted.
Common and punctual attendance.
Be a self-starter; possess a robust work ethic and staff participant mentality.
Robust capacity, want and enjoyment in working with different staff and clients in a cooperative and pleasant spirit.
Capable of study shortly and work inside deadlines. Capacity to multi-activity and prioritize work load.
Possess logic, potential to simply accept duty and deal with confidential info.
Means to simply accept and facilitate change, whether or not indicated by company wants, market or regulatory necessities.
Willingness to imagine further duties/tasks as they come up.

PHYSICAL CONSIDERATIONS:
Good imaginative and prescient and listening to (corrected if vital), capable of sit for lengthy hours, guide dexterity to incorporate however not restricted to, submitting, reaching, and bending. Means to raise 25 kilos.

WORK ENVIRONMENT:
Hours: eight:00 a.m. to five:00 p.m. Capability to work additional time as wanted.

This Place Description is probably not restricted to the Features and Necessities as outlined, now or sooner or later. For instance, modifications in company wants, place calls for, or particular person efficiency might end in modifications to the Features or Necessities of this place.
Space Administrative and Enterprise Operations (Gross sales)

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