Community Banking Branch Banker II - BB&T - Norcross, GA

Community Banking Branch Banker II - BB&T - Norcross, GA -

Important Duties and Obligations:
Following is a abstract of the important features for this job. Different duties could also be carried out, each main and minor, which aren’t talked about under. Particular actions might change once in a while.
1. Carry out transactions reminiscent of accepting deposits and mortgage funds, verifying money and endorsements, cashing checks inside limits and acquiring additional authorization when essential, issuing cash orders, cashier’s checks and redeeming financial savings bonds.
2. Carry out extra complicated transactions (with help as mandatory) resembling:
a. giant business deposits;
b. ATM servicing;
c. vault/money ordering;
d. Teller money recycler;
e. shut out transactions;
f. money advances;
g. mortgage exception clearing.
three. Present skilled shopper service, which incorporates, however just isn’t restricted to: performing correct transactions, welcome the shopper, smiling, utilizing the shopper’s identify in the course of the transaction, and thanking every shopper for his or her enterprise.
four. Deal with proportionate quantity of labor based mostly on department calls for.
5. Adhere to inner controls, operational procedures as outlined in Branch Operations Guide (BOM), and danger management insurance policies. Keep abreast of all modifications in insurance policies and procedures to make sure compliance with present tips.
6. Help group sales course of by making shopper calls, checking for shopper provides, and figuring out shopper wants or alternatives fulfilling the necessity or referring the shopper to the suitable department group members or specialist.
7. Make the most of BB&T-supported service processes to make sure excessive-degree of shopper service by performing primary shopper service upkeep (e.g. account reconciliation, tackle modifications, cease funds, switch, processing examine orders).
eight. Function secondary (again-up) contact for brand spanking new account openings and drawback decision, cross-promoting relevant services to shoppers and prospects.
9. Proceed to develop in position and help workforce sales efforts by attending weekly sales, service, and product information conferences.
10. Liable for attending relevant coaching courses and finishing pc-based mostly coaching.

Required Expertise and Competencies:
The necessities listed under are consultant of the information, talent and/or means required. Affordable lodging could also be made to allow people with disabilities to carry out the important features.
1. Excessive Faculty diploma, or equal schooling and associated coaching
2. Two years of expertise as a Teller
three. Wonderful interpersonal and communication expertise, together with a want to work together with shoppers and prospects
four. Potential to grasp private pc (PC) keyboard and software program expertise mandatory for department automation
5. Means to multi-process
6. Potential to talk fluent English
7. Means to finish Financial institution coaching required for Branch Bankers
eight. Capacity to carry a minimal of 30 lbs
9. Demonstrated proficiency in primary pc purposes, resembling Microsoft Workplace software program merchandise
10. Means to work weekends and/or prolonged hours and common; dependable attendance is important
11. Capacity to journey, sometimes in a single day

Desired Expertise:
1. Affiliate’s diploma, or equal schooling and associated coaching
2. Two years of shopper sales and repair expertise
three. Demonstrated capability to deal with a number of priorities beneath time constraints

BB&T is an Equal Alternative Employer and considers all certified candidates no matter race, gender, shade, faith, nationwide origin, age, sexual orientation, gender id, incapacity, veteran standing or different classification protected by regulation.
Take part in every day operational perform of Branch, being chargeable for supply of superior high quality service whereas adhering to company, regulatory and audit tips. Present well timed and environment friendly completion of shopper transactions whereas sustaining correct data and thorough correct dealing with of all monies assigned. Ship superior high quality service in-individual or by telephone, figuring out and understanding the shopper’s monetary wants. Proactively interact shoppers in dialog, aiding with making applicable product suggestions, opening and servicing primary accounts or referring the shopper to a monetary associate. Notice: Branch Banker ranges I and II shall be differentiated based upon expertise and operational and servicing complexity. Branch Banker ranges I and II will usually be requested to offer primary sales and repair help to shoppers.

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