NonIT-Network Management Operations Sr. Technician (Tier 3) - VIVA USA, Inc. - Irving, TX

NonIT-Network Management Operations Sr. Technician (Tier 3) - VIVA USA, Inc. - Irving, TX -

Description:
RESPONSIBI LITIES:
The Affiliate Operations Middle Technician will lead and help the top to finish system features of the Operations Middle group: Monitor, Report and Repair any content material acquisition, Transcoding, Transport, Supply, Servers, CDN and Net Providers. The Affiliate Operations Middle Technician is chargeable for the surveillance of a number of video methods throughout a number of geographical areas. The Affiliate Operations Middle Technician, makes use of logical troubleshooting processes and implements documented break/repair actions Liable for remotely troubleshooting, testing, and sustaining video providers purposes, CDN, VOD, and Broadcast providers. The Affiliate Operations Middle Technician escalates troublesome points requiring larger expertise ranges to Video/Community Engineers inside workforce. The Affiliate Operations Middle Technician applies essential considering expertise to diagnose video impairments and implement documented break-repair measures. Works intently with the Video/Community Operations and cross-useful groups to unravel buyer impacting circumstances. The Affiliate Operations Middle Technician is a technical level of escalation for video occasions. The Affiliate Operations Middle Technician has information in video system particular areas and surveillance that may successfully implement tier 2/three documented processes and procedures. Complies with Operations Middle goals, insurance policies/procedures, work schedules, and reporting metrics. Helps operational efficiencies and community efficiency enhancements through proactive surveillance and distant break-repair actions
SKILLS/EXPERIENCE:
Robust emphasis on arms-on video expertise Information and operational use of video/community monitoring techniques with troubleshooting and determination expertise. The Affiliate Operations Middle Technician will remotely troubleshoot and resolve video & community points. Robust interpersonal expertise with emphasis on verbal/written communication, together with the power to know technical info and relay in concise method to stakeholders. Should have the ability to stay calm and targeted in hectic conditions. This consists of the power to extract info utilizing methodical troubleshooting processes targeted on service restoration. Possess cross-organizational expertise that keep wholesome working relationships. Good understanding of multicast IP video community structure, knowledge networking, system operations, servers and Net Providers. Requires working in 24×7 shifted operations setting. Expertise working with command-line based mostly purposes utilizing a UNIX or Linux OS. Background in performing and implementing video techniques break-repair useful. Familiarity with video monitoring instruments, Net Providers, VOD, and OTT video supply structure.

Job Sort: Contract

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