BevSpot is a enterprise-backed, tech begin-up, based mostly out of Boston (close to South Station). We offer bar stock, ordering, and management software program to bars and eating places all through the nation. In October of 2014, we employed our first worker. Since then, we have now scaled to 75 kickass staff (and counting!). We’re constructing a world class product and recruiting prime expertise by providing an awesome work setting, a aggressive base wage, fee, nice advantages, and a path to profession development.
Job Description:
We’re in search of an enthusiastic, skilled Senior Manager of Buyer Success Management to scale the Buyer Success Management (Account Management) Workforce and maximize internet retention of our buyer base. This position requires a robust understanding of what it takes to scale, handle, and incent a shortly rising CSM group, together with information round implementing CSM greatest practices at a shortly rising firm. The position requires a mixture of strategic considering and operational element, and can contain working cross functionally with help, implementation, product, and sales. This position requires vital possession of strategically implementing and executing on the preliminary construct of a world-class Buyer Success Management Group. The candidate might be chargeable for designing a CSM playbook targeted on internet retention, and constructing the incentives, efficiency measurement, and operational plan wanted to help the staff.
Duties:
Design and implement a CSM playbook that maximizes buyer internet retention
Allow the CSM staff to consultatively assist our clients run higher beverage packages and ship on buyer objectives
Design the optimum buyer journey and implement a scalable system and playbook to successfully help that buyer journey
Implement efficiency incentive, metrics and measurement plans to successfully encourage and handle the CSM staff
Design an efficient hiring and onboarding course of to deliver world-class expertise to the CSM staff
Talk cross-functionally with help, sales, product, engineering, and operations on key initiatives associated to the CSM workforce.
Design efficient strategies to determine buyer danger together with the most effective intervention strategies.
Our Very best Candidate:
three-5 years of expertise instantly managing a CSM staff in a excessive progress tech firm
In depth information of Buyer Success Management greatest-practices
Maniacally targeted on the client expertise
Wonderful management and communication expertise
A concentrate on operational element and a metrics pushed strategy
Has efficiently recruited, employed, and educated Buyer Success Managers
Choice to candidates with SMB and/or Meals & Beverage expertise
BevSpot Perks:
An opportunity to work and personally develop with one of the quickest rising begin-ups in Boston.
Aggressive Salaries
Complete Well being, Dental, Imaginative and prescient, Life Insurance coverage
“Two to Infinity” Limitless Trip Coverage (Sure, you’re REQUIRED to take off at the very least two weeks per yr)
Catered Friday Lunches
Bi-Weekly After Work Drinkups
Free Snacks/Drinks
Chilly Brew Keg
Beer Keg (we now have an in-workplace bar!)
Bean Bag Toss in Workplace
Firm-sponsored volunteer days
Working alongside these shining faces.
CLICK TO APPLY JOB
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