South Haven/Van Buren County Convention & Visitors Bureau
Title: Guest Relations and Social Media Coordinator
Studies to: Government Director and Director of Advertising
CVB Mission: To develop the tourism financial system to the good thing about our lodging members, and to advertise tourism and conference enterprise inside our evaluation district.
Place Abstract: Assists CVB management group within the improvement and execution of our social media plan and helps all ranges of communications with visitors and membership.
Key obligations:
Guest Relations:
- Full entrance desk duties together with visitor service and responsiveness, answering telephone, and following up on requests for info.
- Guarantee all tourism-associated literature is stored in inventory in reception space and followup with suppliers or distributors as wanted.
- Maintain workplace in knowledgeable situation always by performing every day housekeeping duties as wanted.
- Create month-to-month metrics studies for all inquiries, stroll-in guests, web site visitors, and e mail inquiries.
- Work with CVB management, advertising associate, and writer to develop and produce annual Visitors Information.
- Coordinate in-home and outsourced bulk mailings of Visitors Guides.
- Help within the coordination of membership particular occasions and actions.
- Analysis, write, and edit all ranges of copy together with articles and blurbs for visitor e-publication, weblog posts, and occasion descriptions.
- Monitor the overall e mail account and reply to all inquiries in a well timed and courteous trend.
- Acquire leads from business companions and the web site and keep in a database. E mail bi-weekly to the mail home.
- Manage images to be used in applicable channels and to share with business companions.
- Submit occasions, points of interest, and lodging property particulars to the web site and to business companions’ web sites. Should have working information of again-finish content material management techniques.
- Different duties as instructed by Government Director and Director of Advertising.
Social Media Coordination:
- Uphold the model voice and character of the Visitors Bureau and our membership.
- Plan month-to-month, weekly, and every day social content material in accordance with marketing and communications technique and develop content material to go well with.
- Keep and increase social media channels, together with Fb, Twitter, Instagram, You Tube, Pinterest, Snapchat, and rising social media.
- Interact with on-line audiences, together with business companions, utilizing a mix of promotion, curation, and interplay.
- Use artistic considering and initiative to research efficiency metrics and make suggestions on content material, design, or options to enhance effectiveness of net content material and/or purposes.
- Perceive the aim, viewers, and message of a marketing campaign and create content material to go well with.
- Reply to social media inquiries about on-line actions in a well timed and courteous trend.
Necessities for Place:
- Should have base information of the South Haven space and show a ardour for our area by way of energetic communications expertise and interactions.
- Potential to speak successfully with friends, employees, members and Board.
- Robust analytic and drawback fixing expertise.
- Distinctive interpersonal expertise and visitor interplay effectiveness.
- Should be capable of work three Saturdays per thirty days, yr-spherical.
- Estimated work hours: 30 hours per week in off-season, 38 hours per week in-season.
- Compensation: $11 – $13 per hour, relying on expertise degree and qualifications.
Required schooling:
- Highschool or equal
Required expertise:
- Social Media: three years
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