Customer Care Analyst - Workforce Management - Rockwell Automation - Milwaukee, WI

Customer Care Analyst - Workforce Management - Rockwell Automation - Milwaukee, WI -

Customer Care Analyst – Workforce Management
Rockwell Automation 375 critiques – Milwaukee, WI

BUSINESS
Minimal Qualifications

Minimal Qualifications:
BS/BA required. Enterprise, engineering or IT area most popular.

Minimal of two years of expertise in a Contact Middle / Customer Care setting, ideally in Workforce Management or efficiency monitoring, is required.

Desired Qualifications:
Minimal of 5 years of expertise in a Contact Middle / Customer Care setting, ideally in Workforce Management or efficiency monitoring, is desired.

Earlier expertise with Contact Middle and Workforce Management purposes (i.e. CISCO, Verint, Finesse, Aceyus, and so forth) is desired.

Wonderful communication expertise each written and verbal. Exemplary listening expertise.

Equally snug working independently and collaborating with others.

TRAVEL:
Roughly 25% home journey or much less is required.

Firm Overview Rockwell Automation, the world’s largest firm devoted to industrial automation, makes its clients extra productive and the world extra sustainable. All through the world, our flagship Allen-Bradley® and Rockwell Software program® product manufacturers are acknowledged for innovation and excellence.

Whenever you select Rockwell Automation, you be a part of numerous gifted staff who’ve helped us set up our management place within the automation business over the previous century.

You be a part of a various, inclusive and international group with a ardour for innovation. A spot the place you’ll be able to companion with nice minds and galvanizing individuals. And an organization backed by the monetary power that drives progress – and profession alternatives.

As a lot as we concentrate on our clients, we all know our staff are key to our success and future. Serving to you develop a rewarding profession is a prime precedence. As a result of if you succeed, we succeed.
EEO Assertion Rockwell Automation is an Equal Alternative/Affirmative Motion employer. All certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, nationwide origin, incapacity, or veteran standing. In case you are a person with a incapacity and also you want help or an lodging through the software course of, e-mail our Expertise Acquisition consultant at ratalentacquisition@ra.rockwell.com.

CLICK TO APPLY JOB

Tweet

Subscribe to receive free email updates: