Partner Operations, Global Capability Management - Microsoft - Redmond, WA -
Group Abstract:
For those who love the pursuit of excellence and are impressed by the challenges that come by way of driving improvements that impression how the world lives, works and performs, then we invite you to study extra about Microsoft Operations – and the worth we ship throughout Microsoft and to our clients and companions. We provide distinctive alternatives to work on fascinating international tasks in an setting that appreciates variety, focuses on expertise improvement and acknowledges and rewards nice work.
We make doing enterprise with Microsoft straightforward.
Place Description:
The Partner Operations staff helps Microsoft’s technique to leverage our companions as an prolonged sales drive to assist Microsoft speed up securing income. The Global Capability Supervisor position will probably be a member of the Partner Operations group inside Microsoft Operations. This workgroup is chargeable for designing, launching, enhancing and executing operational options for Global Incentive Packages and Processes for Microsoft Companions who assist us safe income offers. We’re a quick-paced, outcomes oriented group inside Microsoft Operations that interacts with many stakeholder teams, such because the Worldwide Partner Group, OEM, Retail, MBS, MMDS, Microsoft IT, Regional Operations Facilities, MS Operations, Finance, Buyer Service and lots of extra organizations to make sure our Partner packages are operationalized with excessive ranges of management, standardization and effectivity.
Right here is your profile – You’ve gotten deep ardour for excellence in enterprise course of design and top quality execution. You’re keen on the problem of fixing massive, daring issues. You see alternatives when others see failures. You’re a nice communicator, capable of customise your message to many layers in a big Company and you’re snug delivering troublesome messages when they’re required. You might have helicopter considering (massive image) however have a capability to go to floor degree particulars. You’re a meticulous course of designer, figuring out methods to instrument processes and guarantee high quality in design, lengthy earlier than attending to launch. You’re a rigorous undertaking supervisor and take delight in delivering strong, clear tasks. You’re tenacious in unearthing dangers and mitigate them proactively, partaking whoever you want for help to do that. You might have both had expertise in an Operations surroundings or a Gross sales Incentives operational setting.
You’ll personal relationships with numerous Enterprise, Operations and IT teams to know present processes and methods whereas driving enhancements to the identical. You’ll lead and help the definition of future/optimized functionality mannequin necessities and measurable top quality design with stakeholders throughout many practical areas (alongside your peer group of course of professionals). You’ll be accountable for the effectiveness of your functionality and have deep understanding of the efficiency of your space in market, together with the efficiency of your functionality inside the aggressive panorama.
Obligations:
- Accountable for prime quality Course of Optimization and Instrumentation – Course of Management of all sides idea by means of design to launch and into execution. Be the deep material skilled in your functionality and perceive how it’s impacted and impacts different capabilities in the long run to finish Incentives payout course of.
- Determine necessities and seize a working Plan of Document for course of enhancements, driving change management, managing points and escalation, triage, cross group coordination and milestone management.
- Construct, develop and keep extremely collaborative and efficient working relationships with the Inner enterprise teams, Operations and IT, in addition to different operational companions to facilitate proactive planning, clean communication and challenge decision.
- Guarantee execution to SLA on your functionality, understanding how modifications upstream or downstream of your processes will impression general payout SLA. Work together with your friends the place modifications have to be made to make sure supply to SLA – on time and correct payout.
Primary Qualifications:
- Bachelor’s diploma required (ideally in Enterprise)
- 6+ years of related enterprise expertise inside Operations, IT, Gross sales Incentives Operations or different related roles
- 6+ years of demonstrated Global Program Management or Venture Management expertise ideally in an Operations surroundings.
- MBA a plus
Most popular Qualifications:
- Robust written/oral communication expertise required together with want and skill to speak with enterprise leaders by way of all ranges of the group.
- Demonstrated capability to encourage self and others, has the power to mentor and coach others
- Battle/Negotiation management; potential to influence and affect at a GM or VP degree
- Consulting expertise most popular
- Excessive power particular person with a “can do” angle
- Robust finish to finish considering with course of orientation; potential to develop enterprise-large options
- Good analytical and group expertise
- Graduate diploma most popular
- Six Sigma Black Belt Certification or equal expertise most popular
- Demonstrated Course of Optimization/management expertise
MSOPS:
Microsoft is an equal alternative employer. All certified candidates will obtain consideration for employment with out regard to race, colour, gender, sexual orientation, gender id or expression, faith, nationwide origin, marital standing, age, incapacity, veteran standing, genetic info, or some other protected standing. |
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