Technical Business Analyst in Charlotte, NC
This place will act because the liaison between inner stakeholders and the know-how groups to:
- Doc, analyze, validate and talk enterprise necessities.
- Take part within the improvement, enhancement, and upkeep of Salesforce.com and associated inner methods.
- Analyze and doc enterprise processes as a way to facilitate clean know-how roll-outs.
Particular duties embrace however will not be restricted to the next important job features:
Undertaking Help
- Lead the gathering, evaluation, documentation and coordination of enterprise necessities and enterprise guidelines.
- Help in high quality assurance and defining testing technique and dangers.
- Help within the enforcement of venture deadlines and schedules.
Stakeholder Administration
- Work immediately with and function the liaison between enterprise models, key stakeholders, know-how, and help groups.
- Collaborate with material specialists and know-how specialists to determine the technical imaginative and prescient and analyze tradeoffs between usability and efficiency wants.
Salesforce.com Design & Upkeep
- Keep workflows, approval processes, and validation guidelines based mostly on stakeholder necessities.
- Create and keep stories inside Salesforce.
- Implement minor modifications and enhancements in Salesforce.com.
- Monitor and handle Salesforce.com knowledge high quality.
Course of and System Documentation
- Doc modifications to the design and implementation of Salesforce.com.
- Ship informative, properly-organized shows.
- Take part in short- and lengthy-time period planning periods with enterprise models to enhance enterprise processes.
Required Expertise
- Bachelor’s Diploma in Info Know-how Administration or associated self-discipline or 5+ years of direct equal expertise.
- three+ years of palms on Salesforce Administration / Evaluation.
- 2+ years of expertise in technical and/or course of enchancment and undertaking management.
- Confirmed means to steer cross-practical groups.
- Thorough understanding of methods to interpret buyer enterprise wants and translate them into software and operational necessities.
- Means to efficiently interact in a number of initiatives concurrently.
- Potential to work independently and take initiative.
- Robust analytical and organizational expertise.
- Wonderful verbal and written communication expertise.
- Robust interpersonal expertise.
- Capability to successfully current info and reply to questions from teams of managers, distributors, shoppers, clients, and so forth.
- Primary SQL expertise.
Most popular qualifications
- A Certificates in Business Evaluation, Techniques Evaluation or Salesforce.com.
- Expertise with knowledge integration into and out of Salesforce.com.
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