Online Banking Customer Service Technical Specialist - M&T Bank - Millsboro, DE

Online Banking Customer Service Technical Specialist - M&T Bank - Millsboro, DE -

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3D62X

Description

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Primary Perform

Customer Service representatives reply to incoming calls relating to Retail customer support, Net Banking/Net Banking for Enterprise, PC Residence Banking, and Direct Join. Name varieties embrace, however aren’t restricted to stability and transaction inquires, net and invoice cost enrollments, invoice cost/switch help, Bank to Bank transfers, eStatement and Doc Supply help, Alerts, Cellular Banking and Direct Join account setup inquiries.

Place Obligations

Providers clients phone requests for info relating to M&T Bank’s Net Banking merchandise.

Reply all associated banking and operational questions.

Carry out all duties associated to the enrollment and operational upkeep of Net Banking.

Identifies the compatibility of working methods and browsers for satisfactory use of the Net banking product.

Maneuvers by way of inner and exterior purposes referring to Net Banking (ie. CSW/ CIS, Relationship Supervisor and Clever Authentication Device.)

Analysis and proper operational and procedural issues.

Differentiates between error messages associated to browsers, ISP’s and bank purposes.

Troubleshoots so as to decide root reason for buyer issues.

Reply all incoming requires the Retail Service Name Middle

Obtain and keep passable high quality monitoring and effectivity objectives

Learn procedural updates inside 24 hours and implement modifications as required

Efficiently completes and implements studying from all coaching packages

Ensures management receives well timed and full studies of any techniques or product issues that influence the power to offer correct and well timed info to clients

Pursue alternatives to cross promote bank services

Appropriately and legibly full all varieties, digital and paper, required to finish buyer requests

Minimal Qualifications Required

Bachelor’s diploma or in lieu of a level, 4 (four) years equal in expertise

A minimal of 1 yr earlier customer support expertise

Primary keyboarding and knowledge entry expertise

Wonderful verbal communication expertise

Basic information of Home windows and PCs

Information of Net Browsers (Web Explorer, Firefox and Netscape)

Should have the power to carry out a number of duties beneath time constraints

Have to be self-motivated, organized and proactive in studying new features of the job

Robust drawback fixing means

Very best Qualifications Most popular

Two years earlier sales or customer support expertise

Earlier name middle, contact middle, sales middle or customer support middle expertise

Verbal communication expertise in Spanish and English

Earlier banking expertise

Previous expertise working with the Outlook e mail system

Main Location

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Delaware-Millsboro-Millsboro

Job Subject

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Customer Service

Schedule

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Full-time

Job Posting

Feb 26, 2016, three:37:35 PM

Unposting Date

Ongoing

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