Director, Account Management - The Affinion Group - Richmond, VA

Director, Account Management - The Affinion Group - Richmond, VA -

Connexions Loyalty has an extended historical past because the market chief in its area and is proud that it has led the business within the improvement of latest services which have progressively helped shoppers to scale back their value of supply which enhancing the providers out there to their buyer base. Because the chief in Journey Loyalty options for monetary providers corporations, it’s important that we proceed so as to add expertise to our employees who will help innovate new concepts which may help our shoppers develop their loyalty redemption packages. The Connexions Director of Account Management is chargeable for the every day management of a group of Account Managers and their shopper relationships. On this place, the Director is chargeable for the mentoring of their employees and the cultivation of mid to senior degree shopper relationships. Because the proprietor of the P&L for a number of accounts, the Director will stability the wants of shoppers in addition to leverage present relationships to promote new income producing options to present shoppers. Obligations: Accountable and accountable for o Shopper account profitability o Creating and sustaining a partnership with shoppers o Shopper progress via introduction of latest services o Managing a gaggle of Account Managers o Upkeep of contractual agreements o Negotiation of shopper contract renewals Develop alternative evaluation Create and keep shopper shows Capability to work together with all ranges of management Capacity to stability the wants of shoppers, economics, and out there assets to handle shopper commitments / deliverables Place Necessities: Enterprise associated diploma most popular Robust first-hand information of both the journey or loyalty business required three years prior supervisory expertise required Expertise main cross-useful groups most popular Prior expertise both promoting or offering account management for technical options Prior account management or sales expertise offering providers to giant well-known manufacturers. Robust PC expertise, with a concentrate on PowerPoint and Excel

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