Community Banking Branch Banker Team Leader I - BB&T - Ferrum, VA

Community Banking Branch Banker Team Leader I - BB&T - Ferrum, VA -

Answerable for constructing lengthy-time period relationships with shoppers in-individual and by telephone. Work to know shopper’s monetary wants and consultatively handle by making applicable product suggestions or referring the shopper to a monetary associate. Handle relationships inside the department and ship superior high quality service in-individual or by telephone such that shopper wants are met on a constant, constructive foundation. Help all day by day operations of the department, together with well timed and environment friendly completion of shopper transactions whereas sustaining correct data and thorough correct dealing with of all monies assigned. Branch Banker Team Leaders might be answerable for main the everyday sales and shopper service elements of the department. Team Leaders will take possession of shopper service issues and supreme decision. Notice: Branch Banker Team Leaders I and II shall be usually differentiated based upon department segmentation; branches with greater segmentation rating will usually require a better have to multi-activity and cope with extremely complicated servicing points. Team Leader I will usually be chargeable for the management of multiple affiliate inside the department.

Important Duties and Duties:
The next is a abstract of the important features for this job. Different duties could also be carried out, each main and minor, which aren’t talked about under. Particular actions might change once in a while.

1. Function main contact for brand spanking new account openings and cross-promote different services to shoppers and prospects by way of proactive and reactive shopper contact.

2. Help staff sales course of by appearing upon or referring recognized shopper must different strains of enterprise (e.g., Retail Mortgage, Mortgage, Investments, Personal Banking, Insurance coverage, Small Enterprise, Service provider Providers).

three. Function contact for shopper drawback decision and carry out upkeep for present shoppers relating to deposit, credit score, comfort and different services.

four. Make use of BB&T supported service processes to make sure excessive-degree of shopper service by performing primary shopper service upkeep (e.g. account reconciliation, handle modifications, cease funds, account closings, switch, processing examine orders).

5. Proceed to develop in position and help staff sales efforts by attending weekly sales, service, and product information conferences.

6. Adhere to inner controls, operational procedures and danger management insurance policies.

7. Answerable for attending relevant coaching courses and finishing pc-based mostly coaching.

eight. Keep abreast of all modifications in insurance policies and procedures to make sure compliance with present tips.

9. Carry out primary teller transaction comparable to accepting deposits and mortgage funds, verifying money and endorsements, cashing checks inside limits and acquiring additional authorization when needed, issuing cash orders, cashier’s checks and redeeming financial savings bonds. Carry out extra complicated transactions, with help as needed.

10. Work with Space Operations consultants and Market Leaders for staffing wants to incorporate aim setting, efficiency critiques, and scores.

11. Liable for the origination of Retail loans.

Required Expertise and Competencies:
The necessities listed under are consultant of the information, talent, and/or means required. Affordable lodging could also be made to allow people with disabilities to carry out the important features.

1. Affiliate’s diploma, or equal schooling and associated coaching

2. Three years of shopper sales and repair expertise

three. Wonderful interpersonal and communication expertise, together with a want to work together with shoppers and prospects

four. Capacity to grasp private pc (PC) keyboard and software program expertise crucial for department automation

5. Capability to multi-activity

6. Potential to talk fluent English

7. Potential to finish Financial institution coaching required for Branch Bankers

eight. Capability to journey, sometimes in a single day

9. Have to be SAFE (Mortgage Licensing Act) compliant inside 30 days of employment on this position, together with new or switch of registration and relevant NMLS background examine which incorporates assembly relevant monetary duty, character, credit score health and legal background requirements. Profitable candidates should additionally meet ongoing regulatory necessities

Desired Expertise:
1. Bachelor’s diploma

2. Demonstrated potential to deal with a number of priorities underneath time constraints

BB&T is an Equal Alternative Employer and considers all certified candidates no matter race, gender, shade, faith, nationwide origin, age, sexual orientation, gender id, incapacity, veteran standing or different classification protected by regulation.

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