Analyst, IT Change Management - Chantilly, VA - PenFed Credit Union - Chantilly, VA

Analyst, IT Change Management - Chantilly, VA - PenFed Credit Union - Chantilly, VA -

Abstract

The first objective of this job is to make sure requested modifications are communicated to the CAB, and scheduled prematurely to satisfy service availability requirements, in addition to to guard the integrity of the infrastructure.

Important Features

Affordable lodging could also be made to allow people with disabilities to carry out the important features. This isn’t meant to be an all-inclusive listing of job duties and the place will carry out different duties as assigned.

Coordinate, monitor, and help basic actions associated to modifications affecting PenFed IT providers, hardware and software program. Help with planning change actions and conducting pre-change evaluation actions.

Retrieve, analyze and monitor knowledge associated to vary management course of exercise.

Compile, change and launch-associated studies for organizational distribution.

Be sure that upcoming modifications throughout off-hours or upkeep home windows are precisely deliberate and appropriately accredited based mostly on danger.

Act as useful resource for IT in use of change management procedures, with a concentrate on sustaining reference supplies and making certain new staff are educated of their correct position.

Facilitate IT Software and Infrastructure change requests, approvals and the scheduled releases into the manufacturing techniques.

Symbolize to the Software Administrator the configuration, effectivity and effectiveness of the change management course of software.

Schedule weekly conferences for change requests critiques and scheduling.

Guarantee the suitable danger and impression evaluation has been undertaken.

Guarantee all change requests and approval knowledge is precisely maintained.

Making certain modifications are scheduled with out battle and/or carried out as a part of a scheduled downturn timeframe.

Approve or deny all change requests in a well timed method.

Present every day help for the change management coverage, course of, procedures and gear, together with coaching to customers when vital.

Implement applicable knowledge housekeeping and knowledge archiving for the change management IT website.

Work together with IT division and between enterprise models.

Submit-change monitoring of Assist Desk incidents, to make sure no antagonistic have an effect on on service.

Monitor the effectiveness of change management course of and making suggestions for enchancment.

Determine and talk failed or unauthorized manufacturing system modifications.

Combine and work together with different service help areas.

Produce management info to all stakeholders.

Take part in inner and exterior audits as required.

Schedule and lead weekly evaluation conferences.

Present change management metrics and/or reviews at common intervals.

Schooling and Expertise

Equal mixture of schooling and expertise is taken into account.

Affiliate’s Diploma in a associated subject of research is required.

Bachelor’s diploma, ideally in a technical subject of research.

Minimal of 5 (5) years’ expertise with Change Management is required..

Skilled use of Microsoft Workplace and a familiarity with launch planning in an IT group.

Expertise working a mature Change and Launch management processes.

Excessive proficiency with reporting software program instruments.

Licenses and Certifications

ITIL basis certification required. ITIL intermediate certification most popular.

Job Necessities

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