Account Management Department Leader - Synectics - Louisville, KY

Account Management Department Leader - Synectics - Louisville, KY -

Place Abstract:
The Account Management Leader is chargeable for the management, coordination, and insure satisfaction of assigned shoppers, direct reviews and their assigned shoppers.

Principal Obligations:
Lead shopper management for assigned direct Shoppers, and people of direct studies.

Help shopper achievement by aiding assigned direct Shoppers with contract negotiation and order execution

Perceive and instruct others on burner tip economics of all assigned buyer amenities. This consists of the evaluate/understanding of all relevant tariffs/summaries, particular contracts, provide sources and obtainable pipelines.

Contribute new info to Market Analysts with a purpose to keep probably the most present regional, nationwide, and native summaries.

Contribute to, edit, and approve proposals and contracts despatched to workforce assigned shoppers for execution.

Attend conferences/seminars/conferences to characterize firm and/or buyer as required.

Lead particular tasks as requested.

Lead workforce to profitable renewal of all desired Shopper Contracts

Work successfully with account executives to proactively develop financial savings concepts and up-promote providers to assigned Shoppers.

Handle direct stories together with assigning work obligations, coaching, hiring, profession improvement and conducting efficiency evaluations.

Consider and handle worker efficiency together with finishing and conducting efficiency evaluations, teaching periods, and profession planning/improvement for direct reviews

Keep and approve requested time without work to make sure applicable backup protection is offered.

Present management, facilitate challenge decision, and handle division personnel’s day by day actions

Mentor staff and guarantee applicable and well timed coaching is offered.

Conduct efficiency critiques and develop Particular person Improvement Plans for direct studies inside Firm deadlines

Accountable for direct stories’ adherence to firm tips.

Present management in a group surroundings by presenting direct stories a constructive position mannequin who can persistently foster skilled relationships with different departments and clients.

Guarantee direct reviews have the instruments and assets essential to fulfil their job obligations.

Make sure the Vice President, Shopper Providers is all the time knowledgeable of any points and tasks that pertain to assigned duties.

Oversee staffing ranges for environment friendly completion of departmental duties and obligations.

Be sure that group meets annual objectives.

Handle group finances.

Different duties as assigned SKILLS:
Qualifications:
Bachelors Diploma

Most popular degree: Masters Diploma

Minimal Years of Expertise Mandatory: 10 – 20

Means to work in a staff setting and lead assets towards a standard aim

Confirmed management qualities.

Means to steer, handle and keep rapport with staff.

Distinctive communication expertise to perform in a staff surroundings and to take care of a rapport with shoppers and different inner teams.

Persistently show professionalism each internally with staff members, leaders, and different colleagues, and externally with all distributors and shoppers.

Robust analytical expertise with excessive consideration to element plus demonstrated talents in drawback fixing and unbiased choice-making capabilities.

Potential to handle a number of totally different duties concurrently.

Flexibility on the job and the power to work underneath a number of, day by day deadlines.

Capacity to learn, analyze and interpret contracts, common enterprise periodicals, skilled journals, technical procedures or authorities laws.

Capability to put in writing grammatically right and simply understood studies, enterprise correspondence and emails.

Means to successfully current info and reply to questions from teams of managers, colleagues and shoppers.

Capability to successfully practice and mentor others in above talent units.

Useful/Technical Information:
Hunt down recent concepts from all kinds of sources

Entertain unique options to issues

Drive for outcomes and attempt to enhance or meet the very best requirements of excellence

Outcomes oriented, with a excessive drive to satisfy their goals and requirements

Set difficult objectives and take calculated dangers

Pursue info to scale back uncertainty and develop methods to enhance processes

Discover ways to enhance their efficiency

Type peer relationships that create group synergy in pursuing collective objectives

Mannequin workforce qualities corresponding to respect, helpfulness, and cooperation

Draw all members into lively and enthusiastic participation

Construct group id, esprit de corps and dedication

Shield the group and its status; share credit score

Keep the very best requirements of honesty and integrity

Act ethically and is above reproach

Construct belief by means of reliability and authenticity

Admit personal errors and confront unethical actions in others

Take robust, principled stands even when they’re unpopular

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