IT Service Management Problem Manager - ITIL/ITSM/Project Mgmt a must - Executive Levels International, LLC - Columbia, MD

IT Service Management Problem Manager - ITIL/ITSM/Project Mgmt a must - Executive Levels International, LLC - Columbia, MD -

Rising giant recession proof firm looking for to rent a Challenge Manager to deal with ITSM group. Progress plan and LOTS of perks inside the group. No journey, full advantages and BONUS!

NO CORP TO CORP / Have to be a Inexperienced Card Holder or Citizen/ NO TRAVEL NEEDED!

FULL TIME PERM POSITION WITH A MAJOR COMPANY!

Can be answerable for the day-to-day execution of the IT Service Management drawback management course of and coverage, and might be main service supply proprietor for the ITIL Operational Help and Evaluation (OSA) Problem Management processes and features, with direct involvement in supporting supply of Information Management and Request Achievement.

May even be a contributing member of the Incident, Information, Change, Configuration and Problem Management groups inside the TOS IT Service Management construction. The objective of drawback management is twofold: to make sure that points adversely affecting IT providers are shortly recognized, workarounds are decided, correct root trigger evaluation is carried out and actions are taken to make sure that the difficulty doesn’t recur, and to trace incident developments to proactively resolve issues earlier than they trigger vital influence to a enterprise service.

The rise in ITIL adoption and implementation of a formal Service Management course of stemming from the necessity for greater availability has established the necessity to formalize the issue management course of and position throughout the whole TOS group to make sure drawback management goals are achieved. The incumbent will act as a chief and a liaison all through the group, and has the authority to make sure that:

• Issues are recognized and prioritized


• Related availability, efficiency and occasion knowledge from different elements of the group are built-in and leveraged


• Incident developments are tracked, analyzed and assigned to the suitable material specialists throughout TOS for root trigger and determination


• The suitable material specialists from throughout the TOS are assigned for root trigger evaluation


• Problem management processes are communicated and adhered to throughout the group


• The related crucial success elements (CSFs) and reporting related to the issue management processes are established

As well as, the incumbent verifies that metrics that promote steady enchancment of the issue management course of are being measured and reported to the related areas.

DUTIES AND RESPONSIBILITIES

PROBLEM MANAGEMENT OWNERSHIP AND COORDINATION

SERVICE MEASUREMENT AND REPORTING (Service Now)

CONTINUAL PROCESS IMPROVEMENT

CUSTOMER MANAGEMENT AND COMMUNICATIONS

Have a full job description for many who qualify.

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