Born in New York Metropolis, Sound Advice Consulting Services (www.soundadvice.jobs) is tremendous excited to announce that we now have opened a brand new workplace within the coronary heart of Denver, CO on Larimer Road. Sound Advice is a boutique consulting agency whose principal goal is to offer shoppers with value-efficient contract consulting, direct rent/everlasting placement, and outsourced HR and bookkeeping assets.
We offer these providers to shoppers in over 30 states and half a dozen nations that may allow them to efficiently obtain their enterprise objectives and aims. By serving to construct corporations via individuals, groups, tradition, help and suggestions, we sit squarely within the center. We’re proactive. We take note of element. We all know the best way to join the dots. And since 2006, that’s precisely what we’ve been doing.
Overview:
The Director of Resource Management can be chargeable for constructing, implementing, and sustaining a greatest in school workforce management, telephone, and IVR system with the newest methods and instruments. The important thing driving focus of the position shall be to offer our Buyer Care, Dispatch, and NOC organizations the core infrastructure, actual time management, and detailed reporting wanted to run a world class group.
You’ll slot in properly in case you are Collaborative, Creative, Resourceful, Formidable, Adaptable, and Buyer Targeted.
Obligations:
Professional understanding and expertise with prime tier Multi-Channel Buyer Contact management techniques
In depth and strong management expertise of multi-website buyer contact facilities, together with 3rdparty distributors
Arms on management of Resource Management group at each an area and nationwide help middle degree
Ship management that motivates a nicely executing CS group by aligning their efforts to the imaginative and prescient and mission of the group
Develop, monitor/monitor and analyze key buyer help metrics to handle the group successfully
Create and ship budgets, forecasts, and every day/month-to-month KPI studies
Optimize staffing and scheduling to satisfy deliberate service ranges
Set up group’s construction and decide brief and long run personnel and useful resource necessities vital to realize aims
Work intently with inner cross-useful groups together with Engineering, Advertising and Product groups
Create 24×7 monitoring workforce that intently aligns with the CS group
Employees management expertise required
Schooling / Certification:
Bachelor diploma in associated subject, or equal expertise
Minimal of 6-eight years associated expertise
IMPORTANT: SORRY NO 3RD PARTY AGENCIES, CORP TO CORP, SUB VENDORS, OR H1B SPONSORSHIP AT THIS TIME. Thanks.
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