Customer Service Specialist - Banking - Prairie State Bank & Trust - Springfield, IL

Customer Service Specialist - Banking - Prairie State Bank & Trust - Springfield, IL -

Prairie State Bank & Trust, a regionally owned $700 million bank with 20 workplaces in central Illinois, has an instantaneous opening for a Customer Service Specialist of their Operations middle situated in Springfield, IL. The bank’s presence out there is properly established as a group bank. Prairie State Bank & Trust is a excessive performing and secure establishment and is rated “5 Star” by Bauer Monetary.

Prairie State Bank & Trust is in search of extremely-motivated and energetic people to hitch our Customer Service Specialist group. Customer Service Specialists might be liable for offering skilled, constant, and environment friendly service to all Prairie State Bank & Trust clients.

Main Objectives, Duties & Expectations – upon credit score background approval:

• Obtain and tackle inbound calls and e-mail from present and potential clients.


• Resolve issues by clarifying points; researching and exploring solutions and various options; implementing options; escalating unresolved issues.


• Carry out primary account upkeep actions.


• Meet high quality assurance necessities and different key efficiency metrics.


• Promote further providers by recognizing alternatives to cross-promote accounts; explaining new options.

• Maintains customer support database by getting into info.

Really helpful Qualifications

• Wonderful interpersonal, written and verbal communication expertise.


• Wonderful time management, organizational, and multi-tasking expertise.


• Proficient with Microsoft Workplace. (Excel, Phrase, and Outlook)


• Capability to work independently and in a staff setting.


• Earlier banking expertise advisable however not required.

All candidates will probably be required to bear a pre-employment credit score background verify and drug display. **

Prairie State Bank & Trust presents aggressive advantages and compensation (base compensation with bonus plan, 401(Okay) with employer matching, employer paid well being/life insurance, trip, paid holidays and sick depart). In case you are a self-starter with robust organizational talents and are in search of a place in a dynamic group, we need to hear from you! Please contact us on the e mail handle offered.

PSBT is an equal alternative employer and all certified candidates will obtain consideration for employment with out regard to race, shade, faith, intercourse, nationwide origin, incapacity standing, protected veteran standing, or some other attribute protected by regulation.

Job Sort: Full-time

CLICK HERE TO APPLY

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