Media Sales Services Coordinator - Cox Communications Inc. - Mobile, AL -
Position Abstract
The
Media Sales Services Coordinator
supplies knowledge entry and basic sales providers help of Cox Media sales and achievement processes, together with order entry and revisions in addition to different elements of the achievement course of that require minimal or no shopper interplay.
The place spends nearly all of work time getting into or checking order info on a PC.
Works in a cubicle at a desk in Cox Media Sales workplaces in a sourced providers (centralized) work surroundings. The positions interacts with inner clients solely. The work is repetitive however time- and error-delicate; failure to satisfy deadlines or produce correct work leads to misplaced income.
Main Obligations and Important Features
- Companions with a sales advisor in gathering knowledge and analysis to finish a Shopper Wants Evaluation (CNA) for brand spanking new/potential shoppers.
- Serves because the proprietor/administrator for all shopper knowledge management (CRM).
- Creates high quality packages/templates for Sales Services Specialist Is (SSS Is) and Sales Services Specialist IIs (SSS IIs) to customise in schedule creation.
- Groups with SSS Is and SSS IIs to carry out primary achievement processes, together with order entry and revisions, identification of media management points, for all shoppers.
- Assists SSS Is and SSS IIs to offer tactical help as wanted.
- Enters and checks new shopper contract, billing, and shopper-initiated order revision info so as entry software program (TIM) utilizing knowledge offered by a sales advisor or the Sales Services staff. Submits order and account info electronically to the Marketing campaign Achievement Middle (CFC) for processing.
- Screens TIM for acceptance of labor requests; critiques key enterprise studies to confirm that work requests have been processed appropriately by the CFC; and engages Sales Services Specialists and/or sales consultants in making required modifications and/or notifying shoppers as wanted.
- Maintains all buyer-associated knowledge in CRM software program or different databases and in grasp workplace information; consists of buyer wants evaluation (CNA), assembly particulars, last answer presentation, and collateral supplies. Requests info as wanted and provides new or up to date info to CRM. Can also coordinate the updating of buyer info in Novar or enter the up to date info instantly in TIM.
- Gathers shopper enterprise and media promoting spending info from Analysis and gathers product/Cox Media materials from Advertising to be used by sales consultants in qualifying leads, getting ready shopper wants analyses, or creating sales proposals. May additionally pull primary analysis from web sites.
- Proactively screens advert copy and advert copy media reviews to determine any lacking advert copy or directions, or media that has not been encoded; requests wanted info and follows up with the suitable Sales or Sales Services workforce member to troubleshoot, if required.
- Pulls key enterprise studies for the Sales Services Specialists and sales consultants as requested.
- Prepares thank-you notes to new shoppers from present samples or templates for members of the Sales group.
- Develops schedule templates so as enter software program (View32) for packages and excessive-profile programming.
- Supplies reconciliation help (e.g., reprints billing paperwork) as wanted; collects, logs, and mails checks; secures affidavits and bill copies; and coordinates with CFC A/R to have paperwork notarized.
- Performs overflow or again-up basic workplace administrative help, as required.
- Attends job-associated coaching which will embrace refresher coaching, and repair updates.
Qualifications
QUALIFICATIONS
Minimal
- HS diploma, GED or related work expertise
- 1 yr workplace/administrative or customer support expertise, or one yr submit-highschool schooling in a job-associated area
- Requires 6 months expertise utilizing Microsoft Workplace purposes in a piece or non-work setting with demonstrated intermediate proficiency in PowerPoint.
- Wonderful expertise in adaptability, utilized studying, keyboarding, oral communication, PC expertise, high quality orientation, reasoning, tolerance for structured work setting, and written communication, as a way to work successfully with groups all through group.
Most popular
- AS/AA or Technical Certification or Bachelor’s diploma most popular
- Expertise in telecommunications business desired
Your Profession at Cox
From the valued clients we join by way of our revolutionary communications providers, to the workers we unite by means of thrilling profession alternatives, Cox is all about bringing individuals collectively and enhancing their lives.
Cox is understood for its pioneering efforts in cable, phone and business providers, business-main buyer care, and its excellent workplaces. We’re all the time on the lookout for gifted professionals to hitch our staff! Cox presents aggressive salaries, a superb advantages package deal (healthcare, pension, and 401okay) and a greatest-in-class working setting.
Cox is an equal employment alternative employer, disabled/protected/veteran and an entirely owned subsidiary of Cox Enterprises. Study extra at:
http://www.cox.com/
.
Assertion to ALL Third Celebration Businesses and Comparable Organizations: Cox Communications accepts resumes solely from businesses with which we formally interact their providers. Please don’t ahead resumes to our applicant monitoring system, Cox Communications staff, or ship to any Cox Communications facility. Cox Communications isn’t liable for any charges or expenses related to unsolicited resumes.
Group
:
Cox Communications, Inc.
Main Location
:
US-AL-Cellular-1201 Montlimar Dr
Worker Standing
:
Common
Job Degree
:
Particular person Contributor
Shift
:
Day Job
–
Journey
:
No
Schedule
:
Full-time
Unposting Date
:
Ongoing
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967 critiques
Cox Communications is a broadband communications and leisure firm, offering superior digital video, Web, phone and residential…
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